Test Center Administrator Job at Robert Half (South Portland, Maine)

Test Center Administrator

Part-time Test Center Administrator role assisting test-takers at check-in, main...

Location

United States , South Portland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience in an administrative or customer service role
proficiency in using computer applications and web-based systems
ability to perform routine physical activities, including walking and standing for extended periods
strong attention to detail and ability to follow established protocols
excellent communication skills for interacting with test-takers and addressing their concerns
familiarity with identity verification processes is preferred
ability to work independently and maintain a detail-oriented approach
commitment to maintaining a secure and confidential testing environment

Job Responsibility

greet and assist test-takers at the check-in station, verifying identification and ensuring compliance with testing protocols
conduct security checks to ensure prohibited items, such as calculators or notes, are not brought into the testing area
monitor the testing room by performing regular walkthroughs every 10-15 minutes to prevent cheating and maintain a secure environment
utilize computer applications and web-based systems to manage testing processes efficiently
perform light administrative tasks, including maintaining records and organizing testing materials
provide clear instructions to test-takers regarding procedures and rules
ensure the testing site remains orderly and well-maintained at all times
assist with troubleshooting minor technical issues related to web-based testing platforms
uphold strict confidentiality standards and security measures during testing sessions

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Parttime

Test Center Administrator

We are in search of a Part Time, Test Center Administrator to join our team. Thi...

Location

United States , Bismarck

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1 year of relevant experience in a similar role
High school diploma or equivalent
Proficiency in computer applications such as Microsoft Office Suite
Excellent communication skills, both written and verbal
Strong organizational skills with a keen eye for detail
Ability to multitask and prioritize tasks effectively
Capable of working independently with minimal supervision
Strong customer service orientation
Flexibility in working hours, including evenings and weekends
Capable of maintaining confidentiality and handling sensitive information with discretion

Job Responsibility

Managing the reception area to greet and confirm the identity of test takers
Assisting candidates with the check-in process and clearly explaining test regulations
Performing comprehensive security checks to maintain compliance, including checking for unauthorized materials
Regularly patrolling the testing room to monitor adherence to rules and maintain a secure environment
Utilizing proprietary web-based applications to start, monitor, and stop tests
Addressing email inquiries and troubleshooting system-related issues when necessary
Keeping precise records, including test schedules and incident reports
Undertaking light office duties, such as managing files and handling test-related documentation
Supporting the operations of the test center to ensure smooth workflows

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Parttime

Test Center Administrator

We are in search of a Test Center Administrator to join our team in Columbia, So...

Location

United States , Columbia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft Excel is required
Demonstrated ability in using Microsoft Office Suites
Familiarity with Microsoft Outlook is essential
Skilled in Microsoft Word usage
Experience in handling office functions efficiently
Knowledge of 'About Time' software is advantageous
Capable of managing billing functions
Experienced in performing clerical duties
Able to handle correspondence professionally
Exceptional customer service skills are necessary

Job Responsibility

Administering and monitoring examinations to prevent academic dishonesty
Checking identification documents of test takers to verify their identities
Conducting regular walk-throughs of the test room to ensure compliance with rules
Carrying out reception duties and managing inquiries effectively
Writing and submitting detailed reports on each testing session
Utilizing Microsoft Office Suites, including Excel, Word, and Outlook for administrative tasks
Performing clerical duties and maintaining an organized workspace
Handling correspondence related to the test center
Providing excellent customer service and resolving any issues promptly
Managing billing functions efficiently using the 'About Time' system

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Proctor

Provides assistance to our test site via the administering and proctoring of all...

Location

United States , Holyoke

Salary:

16.00 USD / Hour

Holyoke Community College

Expiration Date

Until further notice

Requirements

Associates degree
1-2 years of customer service experience
good technical trouble-shooting skills
Excellent verbal communication skills and interpersonal skills
Able to work independently and responsibly as well as part of a team
Able to work effectively with a diverse faculty, staff, student body and professionals
Excellent organizational skills
Ability to work in a fast-paced but quiet environment with minimal supervision, learn detailed procedures and handle a reasonable amount of stress
Ability to think quickly and make appropriate decisions based upon test center and vendor requirements

Job Responsibility

Provides assistance to our test site via the administering and proctoring of all testing offered by or through the HCC Testing and Workforce Certification Center
Assists with the academic and professional test registration, administration, and record keeping for pencil and paper tests, computer-based tests, and internet based tests (national, state, local, academic, distance-learning and national vendor testing)
Provides detailed information to examinees regarding available tests including test dates, location, deadlines, and fees
Provides responses to inquiries and requests from students, faculty, staff and the community, by phone and in person, and refers to the appropriate departments if unable to assist
Provides proctoring services in support of faculty, student and disability services in the testing center
Collaborates with faculty and staff to provide effective solutions to their requests
Provides scheduling and check-in assistance to staff, verifying identification, taking photographs, if required, of students and candidates signing in for HCC Make-Up Exams, HCC Distance-Learning Exams, HCC Online Program Exams, Distance-Learning Proctored Exams, CLEP, ACT PCTA, DSST, TOEFL, GRE, PEARSONVUE, SERVSAFE Exams, and other (both online and paper-based)
Performs daily site opening and closing procedures
Check-in examinees, verify identification, explain exam process, ensure examinees follow test center rules, monitors examinees and provides technical assistance during examination time
Reports all exam discrepancies in a timely and efficient manner

Parttime

New

Test Center Administrator

We are looking for a dedicated Test Center Administrator to join our team on a c...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
college experience preferred
Minimum of one year of customer service experience, preferably in-person roles such as retail or hospitality
Proficiency with Windows-based applications, including Office and web browsers
Strong communication skills, both written and verbal, with attention to detail in interaction and reporting
Ability to multitask and handle small tools for equipment packing and installation
Physical capability to lift up to 40 pounds and remain stationary for extended periods
Visual acuity to monitor computer screens and testing rooms effectively
Flexibility to move through the testing area regularly and escort candidates as needed

Job Responsibility

Welcome and verify the identification of examinees upon arrival
Conduct necessary security checks, such as wand inspections, to ensure compliance
Monitor candidates throughout their testing process to maintain a secure and fair environment
Address candidate concerns promptly and report any irregularities according to established guidelines
Safeguard testing materials and maintain the integrity of the test center at all times
Ensure all candidates experience an attentive and comfortable testing environment
Document and report occurrences that fall outside company policies
Represent the organization's core values and mission in daily operations
Perform tasks such as digitally scanning candidate fingerprints, if applicable
Assist with equipment setup and maintenance in the test center

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Parttime

Test Center Administrator

We are looking for a detail-oriented Test Center Administrator to join our team ...

Location

United States , Allentown

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
At least one year of in-person customer service experience, such as in retail, hospitality, or call centers
Must be of legal age to qualify for the position
Strong communication skills to effectively interact with candidates and coworkers
Ability to write accurate and detailed correspondence and reports
Proficiency with Windows-based programs, including Office, Outlook, and web browsers
Physical capability to bend, stoop, lift up to 40 pounds, and move through the test room regularly
Ability to remain seated for extended periods while administering exams and monitor camera systems effectively

Job Responsibility

Welcome examinees upon arrival and verify their identification to ensure compliance with security protocols
Conduct security procedures, such as wand checks, to maintain a secure testing environment
Monitor candidates throughout their exams to ensure adherence to guidelines and report any irregularities
Address candidate concerns promptly and courteously, ensuring a fair and comfortable testing experience
Safeguard testing materials and maintain the security of the test center at all times
Record candidate fingerprint identification digitally, if required, and handle related documentation
Prepare and maintain computer equipment in the testing lab and office spaces, following safety protocols
Write detailed reports and document occurrences outside company policies with accuracy
Represent the organization's values and mission while interacting with candidates and team members
Adjust schedules as needed to align with the test center's hours of operation

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Test Administrator

We are seeking for a Test Administrator with customer service experience in Roch...

Location

United States , Rochester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
Ability to communicate professionally and effectively with candidates and coworkers
Ability to write detailed and accurate reports and correspondence
Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation
Familiar with Microsoft Windows-based computer programs and applications (including but not limited to Microsoft Office, Outlook, Explorer-web browsing)

Job Responsibility

Maintain and apply expert knowledge of test center policies, practices and procedures
Greet examinees and verify identification
Perform required security checks including the use of wands
Continuously monitor candidates as they complete exams
Report and/or resolve candidate issues with urgency
Maintain a secure environment and materials in the test center at all times
Ensure every candidate receives a fair and comfortable testing experience
Report any occurrences outside company guidelines
Ability to be flexible with scheduling based on Prometric days of operations
Represent Prometric's vision, mission and values

What we offer

medical
vision
dental
life and disability insurance
eligible to enroll in company 401(k) plan

Test Center Administrator

We are currently looking for a dedicated Test Center Administrator to support ou...

Location

United States , Memphis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
college coursework is desirable
At least one year of customer service experience, preferably in retail, hospitality, or similar industries
Strong communication skills with the ability to write clear and accurate reports
Proficiency in Windows-based applications, including Office, Outlook, and web browsing
Physical ability to bend, stoop, and lift up to 40 pounds, as well as remain stationary for extended periods
Capability to move through the testing room every 8-10 minutes and escort candidates as needed

Job Responsibility

Ensure full compliance with test center policies and procedures to maintain a secure and detail-oriented environment
Welcome test candidates, verify their identification, and perform security checks using approved methods
Monitor candidates throughout their exams to safeguard against misconduct and provide assistance when needed
Address candidate concerns promptly and escalate issues as necessary to uphold testing standards
Maintain the integrity and safety of testing materials and equipment at all times
Deliver a fair and comfortable testing experience to every candidate, ensuring adherence to company guidelines
Prepare detailed reports on incidents or irregularities and submit them in a timely manner

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Parttime

Test Center Administrator

Robert Half

Location:
United States , South Portland, Maine

Category:
Office Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 26, 2025

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Job Posted:March 26, 2025

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Job Posted:
March 26, 2025