Test Center Administrator

• Manage the daily operations of the test center, ensuring adherence to company policies and client requirements
• Develop and oversee staff schedules, including supervising regular and contract Test Center Administrators
• Train and mentor new team members to meet performance and quality standards
• Monitor and enforce security and identification procedures for test candidates during registration and testing
• Maintain the physical security of the testing facility, including managing keys and ensuring proper use of locks and security systems
• Resolve issues related to candidates, facilities, or operations, escalating them to the appropriate department when necessary
• Communicate with property management to ensure a safe, comfortable, and fully operational testing environment
• Conduct quality assurance checks, participate in audits, and support corporate initiatives as a team member
• Prepare and file detailed reports on incidents, complaints, or irregularities observed at the test center
• Utilize basic technical knowledge to troubleshoot and resolve common computer or equipment issues.

• High school diploma or equivalent
• Minimum of two years of customer service experience in environments such as retail, call centers, or restaurants
• At least one year of experience in a management or supervisory role
• Proficiency in Windows-based applications, including Office and Outlook
• Strong communication skills, with the ability to convey information professionally and authoritatively
• Flexibility to work various days and shifts, including evenings and weekends, based on testing demands
• Capability to write detailed, accurate reports and correspondence
• Physical ability to lift up to 40 pounds, remain stationary for extended periods, and move through the testing room periodically.

college experience is a plus

• medical, vision, dental, life and disability insurance
• company 401(k) plan
• free online training