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Robert Half Logo Robert Half · Customer Service

Test Center Administrator

United States, Duluth · Job Posted May 30, 2026
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Job Description

We are looking for a dependable Test Center Administrator to support daily exam operations in Minnesota. This is a contract position suited for someone who is highly organized, service-oriented, and comfortable working in a secure, process-driven environment. The role requires flexibility to work varying shifts, including Saturdays and occasional evenings, while helping create a detail-focused and consistent experience for every test taker.

Job Responsibility

  • Welcome test takers, confirm their identity, and guide them through check-in procedures with accuracy and care
  • Enforce testing rules and security standards by conducting required screening steps and maintaining strict control of exam materials
  • Observe candidates throughout their exams to protect exam integrity and respond promptly to concerns or irregular situations
  • Document incidents thoroughly and escalate matters that fall outside established procedures in a timely manner
  • Maintain an orderly, secure, and comfortable testing environment that supports fairness for all individuals being assessed
  • Assist with administrative support tasks such as scanning documents, handling clerical work, and answering inbound inquiries as needed
  • Support test center equipment handling by preparing materials, unpacking or packing items for shipment, and helping maintain workstation readiness
  • Move throughout the testing area regularly to escort candidates and monitor activity in accordance with site procedures

Requirements

  • High school diploma or equivalent is required
  • additional college coursework is a plus
  • At least one year of in-person customer service experience in environments such as retail, hospitality, food service, or front desk support is required
  • Must meet the minimum age requirement for the position
  • Strong verbal and written communication skills, with the ability to prepare clear and accurate reports
  • Proficiency with Microsoft Windows and common office applications, including Microsoft Office, Outlook, and web browsers
  • Ability to manage multiple tasks at once while maintaining attention to detail in a regulated setting
  • Must be able to bend, stoop, walk frequently, remain standing or seated for extended periods, and lift up to 40 pounds
  • Visual ability to work with computer screens and camera monitors, and physical capability to move safely through tight lab or office spaces

Nice to have

additional college coursework

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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