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We are looking for a diligent and detail-oriented Test Center Administrator to join our team in Nashville, Tennessee. In this long-term contract position, you will play a key role in facilitating a secure and efficient testing environment for credentialing and certification exams. This role requires excellent organizational skills, a strong sense of responsibility, and the ability to interact professionally with test-takers.
Job Responsibility:
Welcome and assist test-takers at the greeter station, ensuring a smooth check-in process
Verify identification documents to confirm the eligibility of candidates
Conduct security checks to ensure test-takers do not bring unauthorized materials, such as calculators or notes, into the testing area
Monitor the testing room by performing periodic walkthroughs every 10-15 minutes to ensure compliance with testing protocols
Address any technical issues with web-based tests and provide basic troubleshooting support
Maintain accurate records of test-taker activities and incidents during the examination process
Perform light administrative tasks, such as organizing documents and managing schedules
Ensure the testing environment is quiet, clean, and conducive to focused performance
Uphold strict confidentiality and security standards to protect test content and candidate information
Requirements:
At least 1 year of experience in an administrative, customer service, or security-related role
Proficiency in using computers and web-based applications
Strong attention to detail and the ability to enforce rules consistently
Excellent communication and interpersonal skills to interact professionally with test-takers
Ability to perform frequent walking and standing for monitoring purposes
Familiarity with identity verification processes and security protocols is preferred
Capable of troubleshooting basic technical issues with testing software or equipment
Nice to have:
Familiarity with identity verification processes and security protocols is preferred
Capable of troubleshooting basic technical issues with testing software or equipment