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We are looking for a dedicated and detail-oriented Test Center Administrator to join our team in Miami, Florida. This contract position offers flexibility with part-time hours, requiring availability to work varied shifts Monday through Saturday, including Saturdays as mandatory, and occasional evenings. The role involves ensuring a secure and attentive testing environment while providing excellent customer service to examinees.
Job Responsibility:
Welcome candidates to the test center and confirm their identification prior to testing
Conduct security procedures, including wanding and fingerprint scanning, to maintain a safe environment
Monitor examinees throughout the testing process to ensure compliance with test center guidelines
Address candidate concerns promptly and courteously, ensuring a smooth testing experience
Maintain and safeguard test center materials and equipment to prevent misconduct or breaches
Prepare detailed reports on incidents or irregularities during testing sessions
Assist with the setup and maintenance of computer equipment and testing spaces
Ensure adherence to company policies and procedures while representing the organization's values
Support flexible scheduling needs based on operational requirements, including shifts and hours
Perform clerical duties such as scanning documents and answering inbound calls
Requirements:
High school diploma or equivalent
college coursework is a plus
Minimum of one year of customer service experience in a face-to-face role such as retail, restaurant, or call center
Proficiency in using Windows-based applications including Office programs and web browsers
Ability to communicate effectively and professionally with candidates and colleagues
Capable of writing accurate and comprehensive reports and correspondence
Physical ability to lift up to 40 pounds, move through the test room regularly, and remain stationary for extended periods
Visual acuity to monitor computer screens and testing room cameras
Skilled in multitasking and handling small tools for equipment setup or packing
What we offer:
medical, vision, dental, and life and disability insurance