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We are looking for a dependable Office Assistant to support daily operations at a secure testing facility. This is a long-term contract position for someone who enjoys working in a structured environment, assisting visitors, and ensuring procedures are followed with accuracy and consistency. The ideal candidate is customer-focused, attentive to detail, and comfortable balancing front-desk support with administrative and test center oversight.
Job Responsibility:
Welcome test takers, confirm identification, and guide them through check-in procedures in a detail-oriented and courteous manner
Carry out required security screening steps, including the use of screening devices, while maintaining a respectful candidate experience
Observe examinees throughout scheduled testing sessions and respond promptly when concerns or irregular situations arise
Protect confidential testing materials and help maintain a secure, organized environment across the site at all times
Document incidents clearly and escalate matters that fall outside established procedures to the appropriate contacts
Support a fair and comfortable testing experience by enforcing policies consistently and assisting candidates as needed
Adjust to changing scheduling needs based on operating hours and testing volume
Perform routine clerical support such as scanning documents, handling reception tasks, and managing inbound communications
Assist with basic equipment handling, packing, unpacking, and workspace setup while following safety expectations
Requirements:
High school diploma or equivalent is required
additional college coursework is a plus
At least one year of face-to-face customer service experience in settings such as retail, hospitality, food service, or similar environments is required
Must meet the minimum age requirement for the position
Strong verbal and written communication skills with the ability to interact professionally with candidates and coworkers
Proficiency with Microsoft Windows and common office applications, including Microsoft Office, Outlook, and web-based tools
Ability to manage multiple tasks efficiently while maintaining accuracy and attention to detail
Must be able to bend, stoop, stand or remain stationary for extended periods, and lift up to 40 pounds when needed
Ability to move throughout the testing area regularly, monitor screens and camera views, and work safely in compact spaces around office or lab equipment