Test Center Administrator Job at Robert Half (Nashville)

Test Center Administrator

The individual will be primarily involved in the administration and monitoring o...

Location

United States , South Portland, Maine

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1 year of experience in a related role
Proficiency in Automated Testing
Experience in Identity Verification procedures
Strong skills in Administrative Assistance
Highly organized and detail-oriented
Excellent communication skills, both written and verbal
Ability to handle confidential information with discretion
Proficiency in using office equipment and technology for administrative tasks
Ability to multitask and prioritize tasks effectively
Understanding of test center procedures and regulations is beneficial

Job Responsibility

Assisting test-takers in the check-in process
Confirming the identities of test-takers
Conducting regular security checks
Handling light office work
Starting and stopping web-based tests
Ensuring all test-takers' materials are in line with testing regulations
Regularly monitoring the testing room
Maintaining the integrity of the testing environment

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Test Center Administrator

Part-time Test Center Administrator role assisting test-takers at check-in, main...

Location

United States , South Portland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience in an administrative or customer service role
proficiency in using computer applications and web-based systems
ability to perform routine physical activities, including walking and standing for extended periods
strong attention to detail and ability to follow established protocols
excellent communication skills for interacting with test-takers and addressing their concerns
familiarity with identity verification processes is preferred
ability to work independently and maintain a detail-oriented approach
commitment to maintaining a secure and confidential testing environment

Job Responsibility

greet and assist test-takers at the check-in station, verifying identification and ensuring compliance with testing protocols
conduct security checks to ensure prohibited items, such as calculators or notes, are not brought into the testing area
monitor the testing room by performing regular walkthroughs every 10-15 minutes to prevent cheating and maintain a secure environment
utilize computer applications and web-based systems to manage testing processes efficiently
perform light administrative tasks, including maintaining records and organizing testing materials
provide clear instructions to test-takers regarding procedures and rules
ensure the testing site remains orderly and well-maintained at all times
assist with troubleshooting minor technical issues related to web-based testing platforms
uphold strict confidentiality standards and security measures during testing sessions

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Parttime

Test Center Administrator

We are in search of a Part Time, Test Center Administrator to join our team. Thi...

Location

United States , Bismarck

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1 year of relevant experience in a similar role
High school diploma or equivalent
Proficiency in computer applications such as Microsoft Office Suite
Excellent communication skills, both written and verbal
Strong organizational skills with a keen eye for detail
Ability to multitask and prioritize tasks effectively
Capable of working independently with minimal supervision
Strong customer service orientation
Flexibility in working hours, including evenings and weekends
Capable of maintaining confidentiality and handling sensitive information with discretion

Job Responsibility

Managing the reception area to greet and confirm the identity of test takers
Assisting candidates with the check-in process and clearly explaining test regulations
Performing comprehensive security checks to maintain compliance, including checking for unauthorized materials
Regularly patrolling the testing room to monitor adherence to rules and maintain a secure environment
Utilizing proprietary web-based applications to start, monitor, and stop tests
Addressing email inquiries and troubleshooting system-related issues when necessary
Keeping precise records, including test schedules and incident reports
Undertaking light office duties, such as managing files and handling test-related documentation
Supporting the operations of the test center to ensure smooth workflows

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Parttime

Test Center Administrator

We are in search of a Test Center Administrator to join our team in Columbia, So...

Location

United States , Columbia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft Excel is required
Demonstrated ability in using Microsoft Office Suites
Familiarity with Microsoft Outlook is essential
Skilled in Microsoft Word usage
Experience in handling office functions efficiently
Knowledge of 'About Time' software is advantageous
Capable of managing billing functions
Experienced in performing clerical duties
Able to handle correspondence professionally
Exceptional customer service skills are necessary

Job Responsibility

Administering and monitoring examinations to prevent academic dishonesty
Checking identification documents of test takers to verify their identities
Conducting regular walk-throughs of the test room to ensure compliance with rules
Carrying out reception duties and managing inquiries effectively
Writing and submitting detailed reports on each testing session
Utilizing Microsoft Office Suites, including Excel, Word, and Outlook for administrative tasks
Performing clerical duties and maintaining an organized workspace
Handling correspondence related to the test center
Providing excellent customer service and resolving any issues promptly
Managing billing functions efficiently using the 'About Time' system

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Proctor

Provides assistance to our test site via the administering and proctoring of all...

Location

United States , Holyoke

Salary:

16.00 USD / Hour

Holyoke Community College

Expiration Date

Until further notice

Requirements

Associates degree
1-2 years of customer service experience
good technical trouble-shooting skills
Excellent verbal communication skills and interpersonal skills
Able to work independently and responsibly as well as part of a team
Able to work effectively with a diverse faculty, staff, student body and professionals
Excellent organizational skills
Ability to work in a fast-paced but quiet environment with minimal supervision, learn detailed procedures and handle a reasonable amount of stress
Ability to think quickly and make appropriate decisions based upon test center and vendor requirements

Job Responsibility

Provides assistance to our test site via the administering and proctoring of all testing offered by or through the HCC Testing and Workforce Certification Center
Assists with the academic and professional test registration, administration, and record keeping for pencil and paper tests, computer-based tests, and internet based tests (national, state, local, academic, distance-learning and national vendor testing)
Provides detailed information to examinees regarding available tests including test dates, location, deadlines, and fees
Provides responses to inquiries and requests from students, faculty, staff and the community, by phone and in person, and refers to the appropriate departments if unable to assist
Provides proctoring services in support of faculty, student and disability services in the testing center
Collaborates with faculty and staff to provide effective solutions to their requests
Provides scheduling and check-in assistance to staff, verifying identification, taking photographs, if required, of students and candidates signing in for HCC Make-Up Exams, HCC Distance-Learning Exams, HCC Online Program Exams, Distance-Learning Proctored Exams, CLEP, ACT PCTA, DSST, TOEFL, GRE, PEARSONVUE, SERVSAFE Exams, and other (both online and paper-based)
Performs daily site opening and closing procedures
Check-in examinees, verify identification, explain exam process, ensure examinees follow test center rules, monitors examinees and provides technical assistance during examination time
Reports all exam discrepancies in a timely and efficient manner

Parttime

Telephony Administrator

The Telephony Administrator will provide critical day-to-day support in maintain...

Location

United States , Adrian; Augusta; Cary

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent experience
5+ years of experience supporting CCaaS platforms (Five9 highly preferred)
Strong troubleshooting and support skills for telephony systems and contact center tech
Familiarity with outbound dialing logic, campaign pacing, call dispositions, and IVR functionality
Understanding of TCPA, caller ID branding, and spam flag prevention best practices
Comfortable working with cross-functional teams and clearly communicating technical details
Experience in a healthcare, compliance-driven, or multi-site contact center environment

Job Responsibility

Build, configure, and maintain outbound dialer campaigns in Five9 (Preview, Power, and Progressive)
Support implementation of call strategies across voice, SMS, and email channels
Monitor campaign performance and KPIs daily, flagging issues or trends to the Telephony Manager
Handle technical troubleshooting related to call routing, dispositions, softphone setup, and agent-level issues
Execute and maintain call masking, branded caller ID, and spam mitigation protocols via partners such as TNSI and Numeracle
Assist with number registration and DNC compliance, including managing National and State Do Not Call lists
Coordinate with Workforce Management, QA, and Operations to ensure dialer setup supports staffing and performance goals
Document configurations, call flows, and processes to support consistent execution and knowledge sharing
Provide basic admin support across additional systems such as NICE inContact, RingCentral, or Twilio, as needed
Assist in user provisioning and deactivation for telephony platforms, ensuring correct roles, permissions, and access for agents and supervisors

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

New

Test Administrator

We are seeking for a Test Administrator with customer service experience in Roch...

Location

United States , Rochester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
Ability to communicate professionally and effectively with candidates and coworkers
Ability to write detailed and accurate reports and correspondence
Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation
Familiar with Microsoft Windows-based computer programs and applications (including but not limited to Microsoft Office, Outlook, Explorer-web browsing)

Job Responsibility

Maintain and apply expert knowledge of test center policies, practices and procedures
Greet examinees and verify identification
Perform required security checks including the use of wands
Continuously monitor candidates as they complete exams
Report and/or resolve candidate issues with urgency
Maintain a secure environment and materials in the test center at all times
Ensure every candidate receives a fair and comfortable testing experience
Report any occurrences outside company guidelines
Ability to be flexible with scheduling based on Prometric days of operations
Represent Prometric's vision, mission and values

What we offer

medical
vision
dental
life and disability insurance
eligible to enroll in company 401(k) plan

New

Test Center Administrator

We are currently looking for a dedicated Test Center Administrator to support ou...

Location

United States , Memphis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
college coursework is desirable
At least one year of customer service experience, preferably in retail, hospitality, or similar industries
Strong communication skills with the ability to write clear and accurate reports
Proficiency in Windows-based applications, including Office, Outlook, and web browsing
Physical ability to bend, stoop, and lift up to 40 pounds, as well as remain stationary for extended periods
Capability to move through the testing room every 8-10 minutes and escort candidates as needed

Job Responsibility

Ensure full compliance with test center policies and procedures to maintain a secure and detail-oriented environment
Welcome test candidates, verify their identification, and perform security checks using approved methods
Monitor candidates throughout their exams to safeguard against misconduct and provide assistance when needed
Address candidate concerns promptly and escalate issues as necessary to uphold testing standards
Maintain the integrity and safety of testing materials and equipment at all times
Deliver a fair and comfortable testing experience to every candidate, ensuring adherence to company guidelines
Prepare detailed reports on incidents or irregularities and submit them in a timely manner

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Parttime

Test Center Administrator

Robert Half

Location:
United States , Nashville

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 07, 2026

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