Test Center Administrator Job at Robert Half (Pittsburgh)

Test Center Administrator

Part-time Test Center Administrator role assisting test-takers at check-in, main...

Location

United States , South Portland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience in an administrative or customer service role
proficiency in using computer applications and web-based systems
ability to perform routine physical activities, including walking and standing for extended periods
strong attention to detail and ability to follow established protocols
excellent communication skills for interacting with test-takers and addressing their concerns
familiarity with identity verification processes is preferred
ability to work independently and maintain a detail-oriented approach
commitment to maintaining a secure and confidential testing environment

Job Responsibility

greet and assist test-takers at the check-in station, verifying identification and ensuring compliance with testing protocols
conduct security checks to ensure prohibited items, such as calculators or notes, are not brought into the testing area
monitor the testing room by performing regular walkthroughs every 10-15 minutes to prevent cheating and maintain a secure environment
utilize computer applications and web-based systems to manage testing processes efficiently
perform light administrative tasks, including maintaining records and organizing testing materials
provide clear instructions to test-takers regarding procedures and rules
ensure the testing site remains orderly and well-maintained at all times
assist with troubleshooting minor technical issues related to web-based testing platforms
uphold strict confidentiality standards and security measures during testing sessions

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Parttime

Proctor

Provides assistance to our test site via the administering and proctoring of all...

Location

United States , Holyoke

Salary:

16.00 USD / Hour

Holyoke Community College

Expiration Date

Until further notice

Requirements

Associates degree
1-2 years of customer service experience
good technical trouble-shooting skills
Excellent verbal communication skills and interpersonal skills
Able to work independently and responsibly as well as part of a team
Able to work effectively with a diverse faculty, staff, student body and professionals
Excellent organizational skills
Ability to work in a fast-paced but quiet environment with minimal supervision, learn detailed procedures and handle a reasonable amount of stress
Ability to think quickly and make appropriate decisions based upon test center and vendor requirements

Job Responsibility

Provides assistance to our test site via the administering and proctoring of all testing offered by or through the HCC Testing and Workforce Certification Center
Assists with the academic and professional test registration, administration, and record keeping for pencil and paper tests, computer-based tests, and internet based tests (national, state, local, academic, distance-learning and national vendor testing)
Provides detailed information to examinees regarding available tests including test dates, location, deadlines, and fees
Provides responses to inquiries and requests from students, faculty, staff and the community, by phone and in person, and refers to the appropriate departments if unable to assist
Provides proctoring services in support of faculty, student and disability services in the testing center
Collaborates with faculty and staff to provide effective solutions to their requests
Provides scheduling and check-in assistance to staff, verifying identification, taking photographs, if required, of students and candidates signing in for HCC Make-Up Exams, HCC Distance-Learning Exams, HCC Online Program Exams, Distance-Learning Proctored Exams, CLEP, ACT PCTA, DSST, TOEFL, GRE, PEARSONVUE, SERVSAFE Exams, and other (both online and paper-based)
Performs daily site opening and closing procedures
Check-in examinees, verify identification, explain exam process, ensure examinees follow test center rules, monitors examinees and provides technical assistance during examination time
Reports all exam discrepancies in a timely and efficient manner

Parttime

Test Center Administrator

We are looking for a detail-oriented Test Center Administrator to join our team ...

Location

United States , Philadelphia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
Strong organizational skills and attention to detail
Ability to handle security protocols and follow procedures consistently
Proficiency in basic clerical tasks, such as document scanning and answering inbound calls
Excellent communication and interpersonal skills for managing candidate interactions
Availability to work flexible hours, including weekends and occasional evenings
Prior experience in receptionist or office assistant duties is preferred

Job Responsibility

Greet candidates warmly and verify their identification to ensure proper registration
Conduct security checks, including the use of wands, to maintain a safe testing environment
Monitor examinees throughout their exams, addressing any issues promptly and courteously
Safeguard test center materials and maintain a secure environment at all times
Ensure that every candidate receives a fair and supportive testing experience
Document and report any incidents or irregularities that occur during testing
Uphold the company’s values and mission by providing exceptional service
Digitally scan and record candidate fingerprint identification, if required
Adapt to a flexible work schedule based on the operational needs of the test center

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Test Center Administrator

We are looking for a reliable Test Center Administrator to support daily operati...

Location

United States , Chicago

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in administrative support, office assistance, or a customer-facing operational role
Ability to verify identification accurately and follow established security procedures with close attention to detail
Comfortable using computers, web-based applications, and basic office technology in a detail-focused setting
Strong communication skills with the ability to interact respectfully and clearly with a wide range of test takers
Ability to remain on your feet, walk the testing room frequently, and handle a role that involves regular movement throughout the day
Sound judgment and reliability when monitoring compliance and responding to testing-related issues
Availability to work within the testing center's operating schedule, including Monday and Saturday hours

Job Responsibility

Welcome test takers at the front desk and guide them through the check-in process in a courteous and attentive manner
Verify candidate identification and confirm testing eligibility before admitting individuals to the exam area
Conduct security screening by reviewing personal items and ensuring prohibited materials are not brought into the testing room
Monitor the testing space at regular intervals to uphold exam integrity and address any concerns promptly
Support web-based exam administration by assisting with computer-based testing procedures and basic troubleshooting when needed
Perform light administrative tasks such as organizing records, maintaining logs, and keeping the reception area orderly
Maintain a quiet, secure, and well-managed environment for candidates completing credentialing and certification exams
Move throughout the testing center consistently during scheduled sessions to observe activity and reinforce compliance with site rules

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Test Center Administrator

We are looking for a dedicated and detail-oriented Test Center Administrator to ...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
college coursework is a plus
Minimum of one year of customer service experience in a face-to-face role such as retail, restaurant, or call center
Proficiency in using Windows-based applications including Office programs and web browsers
Ability to communicate effectively and professionally with candidates and colleagues
Capable of writing accurate and comprehensive reports and correspondence
Physical ability to lift up to 40 pounds, move through the test room regularly, and remain stationary for extended periods
Visual acuity to monitor computer screens and testing room cameras
Skilled in multitasking and handling small tools for equipment setup or packing

Job Responsibility

Welcome candidates to the test center and confirm their identification prior to testing
Conduct security procedures, including wanding and fingerprint scanning, to maintain a safe environment
Monitor examinees throughout the testing process to ensure compliance with test center guidelines
Address candidate concerns promptly and courteously, ensuring a smooth testing experience
Maintain and safeguard test center materials and equipment to prevent misconduct or breaches
Prepare detailed reports on incidents or irregularities during testing sessions
Assist with the setup and maintenance of computer equipment and testing spaces
Ensure adherence to company policies and procedures while representing the organization's values
Support flexible scheduling needs based on operational requirements, including shifts and hours
Perform clerical duties such as scanning documents and answering inbound calls

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Parttime

Test Center Administrator

We are looking for a dedicated Test Center Administrator to join our team in Pit...

Location

United States , Pittsburgh

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
At least one year of customer service experience, preferably in-person roles such as retail, hospitality, or call centers
Proficiency with Windows-based programs, including Office and Outlook
Strong communication skills, both written and verbal, with the ability to write detailed reports
Ability to multi-task and handle small tools or equipment for shipping and installation
Physical capability to bend, stoop, lift up to 40 pounds, and remain seated for extended periods
Visual acuity to monitor computer screens and camera systems effectively
Flexibility to work varied shifts, including evenings, Saturdays, and occasional Sundays

Job Responsibility

Monitor testing candidates throughout the examination process to ensure compliance with policies and procedures
Conduct thorough security checks, including identification verification and use of security equipment
Maintain a detail-oriented and organized environment by safeguarding test materials and ensuring the integrity of the test center
Address and resolve candidate issues promptly to ensure a smooth testing experience
Provide clear and courteous communication to candidates and colleagues, representing company values
Assist with administrative tasks such as scanning, documentation, and equipment setup
Prepare accurate reports and document occurrences outside company guidelines
Ensure all technical equipment is operational and troubleshoot minor issues when necessary
Escort candidates to and from testing rooms, maintaining a secure and controlled environment
Manage scheduling flexibility to align with test center operational needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Parttime

New

Test Center Administrator

We are looking for a dependable Test Center Administrator to support daily testi...

Location

United States , Pittsburgh

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
additional college coursework is helpful
At least one year of face-to-face customer service experience in environments such as retail, hospitality, food service, or similar settings is required
Must meet the minimum age requirement for employment in this role
Strong verbal and written communication skills with the ability to interact professionally with candidates and team members
Comfortable using Microsoft Windows and common office applications, including Microsoft Office, Outlook, and web-based tools
Able to manage multiple tasks efficiently while maintaining accuracy, professionalism, and attention to detail
Must be able to stand or remain stationary for extended periods, move through the testing room regularly, and escort candidates throughout the site
Able to bend, stoop, work in tight spaces, and lift up to 40 pounds while safely handling equipment and office materials

Job Responsibility

Welcome test takers, confirm their identity, and guide them through the check-in process in a clear and attentive manner
Enforce testing protocols by conducting security screening procedures and maintaining strict control over exam materials and the testing space
Observe candidates throughout their exams and respond quickly to concerns, irregularities, or situations that require escalation
Support a fair and comfortable testing experience by giving clear instructions and escorting candidates to and from the exam room as needed
Document incidents accurately and prepare detailed reports when activity falls outside established guidelines
Protect the integrity of the site by monitoring for misconduct and following all procedures designed to preserve exam security
Use computers and office systems to manage scheduling, records, communications, and other administrative tasks tied to test center operations
Handle operational support tasks such as scanning documents, organizing materials, and packing or unpacking equipment when needed
If required at the site, capture and log digital fingerprint information in accordance with testing procedures
Adjust to a rotating schedule based on site hours, which may include weekdays, Saturdays, occasional evenings, and possible Sunday coverage

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Parttime

Test Center Administrator

We are looking for a dedicated Test Center Administrator to join our team in Roc...

Location

United States , Rochester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Minimum of two years of customer service experience in environments such as retail, call centers, or restaurants
At least one year of experience in a management or supervisory role
Proficiency in Windows-based applications, including Office and Outlook
Strong communication skills, with the ability to convey information professionally and authoritatively
Flexibility to work various days and shifts, including evenings and weekends, based on testing demands
Capability to write detailed, accurate reports and correspondence
Physical ability to lift up to 40 pounds, remain stationary for extended periods, and move through the testing room periodically.

Job Responsibility

Manage the daily operations of the test center, ensuring adherence to company policies and client requirements
Develop and oversee staff schedules, including supervising regular and contract Test Center Administrators
Train and mentor new team members to meet performance and quality standards
Monitor and enforce security and identification procedures for test candidates during registration and testing
Maintain the physical security of the testing facility, including managing keys and ensuring proper use of locks and security systems
Resolve issues related to candidates, facilities, or operations, escalating them to the appropriate department when necessary
Communicate with property management to ensure a safe, comfortable, and fully operational testing environment
Conduct quality assurance checks, participate in audits, and support corporate initiatives as a team member
Prepare and file detailed reports on incidents, complaints, or irregularities observed at the test center
Utilize basic technical knowledge to troubleshoot and resolve common computer or equipment issues.

What we offer

medical, vision, dental, life and disability insurance
company 401(k) plan
free online training

Fulltime

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