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We are seeking for a Test Administrator with customer service experience in Rochester, MN to assist people getting checked in and make sure they don't have any materials not allowed for the tests, such as calculators, notes, etc., in Rochester, MN.
Job Responsibility:
Maintain and apply expert knowledge of test center policies, practices and procedures
Greet examinees and verify identification
Perform required security checks including the use of wands
Continuously monitor candidates as they complete exams
Report and/or resolve candidate issues with urgency
Maintain a secure environment and materials in the test center at all times
Ensure every candidate receives a fair and comfortable testing experience
Report any occurrences outside company guidelines
Ability to be flexible with scheduling based on Prometric days of operations
Represent Prometric's vision, mission and values
Safeguard the test center from misconduct
If applicable, digitally scan and record candidate's fingerprint identification
Requirements:
High school diploma or equivalent required
Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
Ability to communicate professionally and effectively with candidates and coworkers
Ability to write detailed and accurate reports and correspondence
Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation
Familiar with Microsoft Windows-based computer programs and applications (including but not limited to Microsoft Office, Outlook, Explorer-web browsing)