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Robert Half Logo Robert Half · -

Test Administrator

United States, Rochester · Job Posted January 14, 2026
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Job Description

We are seeking for a Test Administrator with customer service experience in Rochester, MN to assist people getting checked in and make sure they don't have any materials not allowed for the tests, such as calculators, notes, etc., in Rochester, MN.

Job Responsibility

  • Maintain and apply expert knowledge of test center policies, practices and procedures
  • Greet examinees and verify identification
  • Perform required security checks including the use of wands
  • Continuously monitor candidates as they complete exams
  • Report and/or resolve candidate issues with urgency
  • Maintain a secure environment and materials in the test center at all times
  • Ensure every candidate receives a fair and comfortable testing experience
  • Report any occurrences outside company guidelines
  • Ability to be flexible with scheduling based on Prometric days of operations
  • Represent Prometric's vision, mission and values
  • Safeguard the test center from misconduct
  • If applicable, digitally scan and record candidate's fingerprint identification

Requirements

  • High school diploma or equivalent required
  • Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
  • Ability to communicate professionally and effectively with candidates and coworkers
  • Ability to write detailed and accurate reports and correspondence
  • Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation
  • Familiar with Microsoft Windows-based computer programs and applications (including but not limited to Microsoft Office, Outlook, Explorer-web browsing)

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • eligible to enroll in company 401(k) plan
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