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Territory Manager is responsible to implement and execute company strategy. The role is also responsible for the management of the direct, retail and M-Pesa channels in the province and guarantee that Vodacom’s products are available in all clusters, through controlling and coordinating all field activities and capitalizing market opportunities. Has to build local strategies and implement them and should work closely with Vodacom main distributors to support and ensure Vodacom leads in the provincial Market share.
Job Responsibility:
Implement and execute company strategy
Manage the direct, retail and M-Pesa channels in the province
Guarantee that Vodacom’s products are available in all clusters
Control and coordinate all field activities
Capitalize market opportunities
Build local strategies and implement them
Work closely with Vodacom main distributors to support and ensure Vodacom leads in the provincial Market share
Manage and control all field activities, ensuring retail stores have all the material needs and are fully operational
Work closely with Marketing, CVM, Retail Operations, Terminals, etc to provide necessary commercial feedback/reports
Manage dealer, sub-dealer relationships, negotiating and implement sales plan for all sub-dealers, street vendors, direct, electronic channels
Drive business growth in terms of GA, Market Share and Revenue, including smartphone penetration
M-Pesa’s agent network training and management of float to ensure good customer experience and compliance with the regulations and procedures
Ensure the execution of the picture of success: Brand and MKT materials availability and/or in good conditions at all touch points
Coordinate with Cluster Supervisor the Marketing Events according to the plan and budget
Responsible for Retail KPIs in the province, ensuring that dealer knows about the business strategy and support them
Make regular visits and monitor their performance working closely to the Retail Ops team, providing reports and feedback
Requirements:
Bachelor Degree in Business or another related field
Experience in, and knowledge of telecoms services, applying this expertise in a customer-focused way
Strong problem solving skills
Empathy to support in communicating with the Customers
Excellent written and verbal communication skills
Active listening
Leadership
University degree (post graduate will be advantageous)
Fluent knowledge of English language (oral & written)