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The Terminals Specialist within the Vodacom Business (VB) division is responsible for the end-to-end management, governance, and optimization of all enterprise terminals including mobile devices, fixed connectivity equipment, IoT devices, and other business-related hardware solutions. This role ensures seamless planning, sourcing, lifecycle management, and commercial alignment of terminals to support enterprise sales and customer solutions. The specialist collaborates closely with Sales, Supply Chain, Product, Finance, and Technology teams to ensure optimal availability, competitive pricing, and strategic device portfolio management. The role also plays a critical part in identifying market trends, informing product strategy, and driving the launch of new terminal solutions tailored for the enterprise segment, ensuring alignment with Vodacom Business commercial objectives and customer needs.
Job Responsibility:
Terminal Portfolio Ownership: Own and manage the VB terminals portfolio full life cycle, including mobile devices, fixed connectivity equipment, IoT devices, and other enterprise hardware, ensuring alignment with enterprise customer needs and commercial strategy
Demand Forecasting & Inventory Management: Collaborate with Sales and Supply Chain teams to forecast terminal demand, manage stock levels, and ensure timely procurement and availability to support enterprise sales opportunities
Device Strategy & Market Insights: Work closely with Product Owners to monitor market trends, provide insights on terminal technologies, and recommend improvements or additions to the enterprise device portfolio
Enterprise Terminal Launches & Commercial Readiness: Drive the introduction and commercialization of new terminals for the enterprise segment, ensuring alignment across pricing, sales enablement, and operational readiness
Operational Governance & Performance Monitoring: Manage vendor relationships, ensure compliance with company policies and processes, and provide regular reporting and insights on terminal performance, stock levels, and forecasts
Forecast Accuracy: Achieve ≥ 85% accuracy in terminal demand forecasts
Terminal Availability & Inventory Efficiency: Maintain ≥ 95% availability of approved terminals while ensuring optimal stock levels and minimizing stock-outs
Order Fulfillment Rate: Achieve ≥ 98% on-time and in-full order fulfillment
Requirements:
Bachelor’s Degree in Business Administration, Supply Chain Management, Telecommunications, Engineering, Finance, or related field
3–5 years of experience in Telecommunications, ICT, Device Management, Supply Chain, or Product Management environments
Proven experience in terminal/device portfolio management, procurement, or supply chain coordination
Strong knowledge of device lifecycle management and terminal ecosystems
Familiarity with forecasting tools and inventory management systems
Strong analytical and problem-solving skills with attention to operational efficiency
Excellent communication and stakeholder management skills to collaborate across cross-functional teams