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Tennis Guest Services Agent

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Four Seasons

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Location:
United States of America , Naples, Florida

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Tennis Guest Services Agent is responsible for delivering exceptional service to Four Seasons residents and guests, ensuring a high-quality, engaging, and personalized experience. This role is responsible for the experience at the reception desk of the Recreation outlet and ensuring our guests have a smooth arrival and departure experience. This role will assist the Manager to ensure all recreation areas are in optimal condition while maintaining the highest standards of service and professionalism.

Job Responsibility:

  • Managing the reception desk by greeting guests, answering phone calls, scheduling appointments, managing appointment schedule, and checking out guests
  • responding to all guest needs and special requests
  • utilizing Point of Sales System to accurately charge the guest for services and retail items
  • recommending retail products to guests and describing tennis services and related activities
  • providing exceptional service by handling all member and guest interactions with professionalism, resolving complaints, and accommodating special requests
  • reporting maintenance issues to the manager
  • assisting Tennis Attendants with responsibilities and duties in their absence or due to heavy volume periods
  • working closely with tennis professionals and other staff during lessons and events
  • performing other duties as assigned

Requirements:

  • Minimum 1+ years in guest/customer service role
  • previous experience preferred in a tennis facility, spa or luxury setting
  • knowledge of the sport is a plus
  • experience with computers and Microsoft applications required
  • customer service experience with attention to detail
  • excellent customer service skills and a strong work ethic
  • efficient, well organized, and able to handle a variety of duties simultaneously
  • professional manner, discretion, and appearance
  • confident, outgoing personality and a can-do approach
  • ability to continuously stand, walk, and run for 8 or more hours a day
  • ability to lift and carry up to 50lbs
  • ability to be outside for extended periods of time
  • fluency in English
  • current work authorization in the United States

Nice to have:

  • Previous experience in a tennis facility, spa or luxury setting
  • knowledge of the sport
What we offer:
  • Competitive wages
  • comprehensive benefits package
  • medical, dental, vision, and 401K with employer match all starting at 30 days
  • paid time off plans start on the day of hire
  • employee cafeteria available for meals
  • discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
  • tuition reimbursement
  • opportunity to be part of a cohesive team in an inclusive work environment
  • wellbeing and mental health initiatives
  • embracement and promotion of diversity

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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