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We are seeking a friendly and customer-oriented Tennis Center Customer Service Representative to join our team. The Customer Service Rep will be responsible for providing exceptional service to our tennis center members and guests, answering inquiries, handling requests, and ensuring a positive experience for all.
Job Responsibility
Greeting and assisting tennis center members and guests in a courteous and professional manner
Responding to inquiries via phone, email, or in person regarding tennis center services, programs, and membership
Processing reservations for tennis courts, lessons, and clinics
Handling payments and ensuring accurate processing of transactions
Assisting with equipment rentals and sales
Maintaining cleanliness and organization of the tennis center facilities
Providing information on tennis center events, promotions, and policies
Resolving customer complaints or issues in a timely and effective manner
Requirements
High school diploma or equivalent
Prior customer service experience, preferably in a sports or recreation environment
Knowledge of tennis or other racquet sports is a plus
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in basic computer skills
Ability to work effectively in a team environment
Willingness to work flexible hours, including evenings and weekends
Nice to have
Knowledge of tennis or other racquet sports is a plus