Tenant Service Manager

• Manage relationships between, site tenants, suppliers, and other stakeholders
• Report on InfraCo’s suppliers service delivery performance, ensuring best practice and value for money principles are adhered to
• Actively investigate customer impacting events and use problem management techniques to reduce and avoid similar events in future
• Respond to customer issues in a timely manner and proactively identify service improvement opportunities
• A positive approach to meeting client and customer ’s needs and investment ideals
• Manage escalated facilities matters and provide stakeholder updates
• Ensure that health, safety, environmental and security incident notifications are managed through to resolution
• Implement innovative solutions and drive use of technology to improve customer service and reduces costs
• The ability to empathise with tenant needs and a demonstration of a proactive customer service
• Proactively develop and manage occupier and client relationships to ensure service delivery expectations are fulfilled
• Understand the operational and technical requirements of the elements of the site’s operation

• Minimum 5 years’ experience in facilities management, building, or other property management related field experience in facilities
• Demonstrated ability to perform in high-pressure, deadline critical situations
• Experienced in engaging and managing management expectations
• Expert communication and presentation skills
• Knowledge of local occupational health and safety requirements & critical facilities operations
• Knowledge of vendor management for specialized services
• Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)

Trade background in Electrical or Air-conditioning fields

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries
• opportunities to work where we do business
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)