Tenant Liaison Officer

• Consulting and supporting residents prior to, during and after works to their homes
• Identifying vulnerable tenants and any additional needs they might need accommodated
• Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies
• Managing the customer/resident journey whilst following the client and company engagement procedures
• Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department
• Carry out: choice events, consultation events and individual consultation with residents regarding future work
• Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
• Agreeing access arrangements with the resident and book appointments to enable the work to their home

• A minimum of 1 year working in a customer facing role within the construction industry
• A full UK Driving license
• GCSE's and above, or equivalent qualification
• The ability to efficiently organise a fluctuating workload
• Customer service skills alongside strong and effective communication skills
• An understanding of H&S regulations and working practices relating to construction sites

A basic understanding of retrofit

• Enhanced pension contributions
• Employer paid Healthcare Cash Plan
• Enhanced Maternity Pay
• Employee Assistance Programme and support for CPD
• Car allowance of £3000 pa