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Tenant Liaison Officer

United Kingdom, Salford Employment contract 28047.00 GBP / Year · Job Posted June 15, 2026
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Job Description

Tenant Liaison Officer (TLO) (Planned Works) – 6 month FTC contract £28,047 Pro rata per annum Plus Company Van Plus Fuel Card Salford Full-time | Immediate start available Be the vital link between residents and delivery teams Liberty Property Services (part of WPS) is recruiting for a confident Tenant Liaison Officer to join our planned works team in Salford in helping to deliver high quality planned works across social housing properties. If you thrive in a fast-paced and putting people first team, this role could be for you? This is an opportunity to step into a busy programme of works where your communication skills and ability to manage tenant relationships will make a real difference every day.

Job Responsibility

  • Acting as the key point of contact for tenants, keeping them informed throughout works
  • Managing appointments, conducting home visits and door-to-door engagement
  • Supporting kitchen and bathroom programmes across occupied properties
  • Handling calls, emails and texts, ensuring clear and consistent communication
  • Managing expectations and resolving concerns with empathy and professionalism
  • Working closely with site teams to keep projects on track and customers informed
  • Maintaining records and updating systems accurately

Requirements

  • Proven experience as a Tenant Liaison Officer (desirable) OR similar customer-facing role (essential)
  • Strong communication skills, confident dealing with challenging situations
  • Ability to manage your own workload and work independently in the field
  • Experience working with residents, ideally within housing, maintenance, or construction (desirable)
  • Good IT skills (Excel / systems)
  • A proactive, resilient approach, ability to handle high volumes and stay organised

Nice to have

  • Proven experience as a Tenant Liaison Officer
  • Experience working with residents, ideally within housing, maintenance, or construction

What we offer

  • Company Van
  • Fuel Card

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