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Tenant Liaison Officer (TLO) (Planned Works) – 6 month FTC contract £28,047 Pro rata per annum Plus Company Van Plus Fuel Card Salford Full-time | Immediate start available Be the vital link between residents and delivery teams Liberty Property Services (part of WPS) is recruiting for a confident Tenant Liaison Officer to join our planned works team in Salford in helping to deliver high quality planned works across social housing properties. If you thrive in a fast-paced and putting people first team, this role could be for you? This is an opportunity to step into a busy programme of works where your communication skills and ability to manage tenant relationships will make a real difference every day.
Job Responsibility
Acting as the key point of contact for tenants, keeping them informed throughout works
Managing appointments, conducting home visits and door-to-door engagement
Supporting kitchen and bathroom programmes across occupied properties
Handling calls, emails and texts, ensuring clear and consistent communication
Managing expectations and resolving concerns with empathy and professionalism
Working closely with site teams to keep projects on track and customers informed
Maintaining records and updating systems accurately
Requirements
Proven experience as a Tenant Liaison Officer (desirable) OR similar customer-facing role (essential)
Strong communication skills, confident dealing with challenging situations
Ability to manage your own workload and work independently in the field
Experience working with residents, ideally within housing, maintenance, or construction (desirable)
Good IT skills (Excel / systems)
A proactive, resilient approach, ability to handle high volumes and stay organised
Nice to have
Proven experience as a Tenant Liaison Officer
Experience working with residents, ideally within housing, maintenance, or construction