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Tenant Liaison Officer

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360 Resourcing Solutions

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Location:
United Kingdom , Salford, Manchester

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

26208.00 GBP / Year
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Job Description:

Liberty has an exciting opportunity for a Tenant Liaison Officer to join our team, based in Manchester. You will be working on a full-time, permanent basis, working 40 hours per week. We are an experienced and innovative construction firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, electrical installations and property building and maintenance services, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

Job Responsibility:

  • Provide a high-quality service by liaising between the client, tenant & Liberty staff
  • Understanding tenant requirements
  • Support the reduction in complaints
  • Support customers, particularly any vulnerable customers
  • Manage client relationships to engage on access procedures, installation programmes and community engagement
  • Support the wider Liberty team in managing customers and improving customer experience
  • Engagement with field and work planning teams
  • Ensure all customer details on all systems are accurate to keep clients updated

Requirements:

  • NVQ Level 2 or customer related discipline
  • GCSE or equivalent standard in Maths & English
  • Valid driver’s license essential
  • Customer service experience, ideally within a social housing environment (Desirable)
  • Experience of the use of Microsoft Office Software including Outlook, Word, Excel & Access
  • A caring & empathetic individual who understands and supports the needs of a diverse cross section of customers
  • Analytical skills
  • Ability to manage change, problem solve & manage own workload

Nice to have:

Customer service experience within a social housing environment

What we offer:
  • Van
  • Fuel Card
  • Pension scheme
  • Discounted gym memberships
  • Discounts and savings on travel, hotels, shopping, holidays and restaurants
  • Cycle to Work scheme
  • Life Insurance
  • Smart Health (including round the clock access to 24/7 UK-based GPs)
  • Medicash Health Plan
  • 23 Days Holiday Entitlement plus Bank Holidays
  • Death in Service Payment
  • Additional training where appropriate

Additional Information:

Job Posted:
March 21, 2026

Expiration:
April 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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