Tenant Experience Coordinator Jobs

lulafit

Location:
United States, San Francisco

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

100000.00 USD / Year

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Job Description:

Your mission is to execute a luxury hospitality program at an inspiring, Class A office building downtown, specifically on the building's signature amenity floor. You’ll provide concierge-level service to tenants in your building and partner with your Tenant Experience Director on initiatives and community events that activate the brand-new spaces on the amenity floor.

Job Responsibility:

Execute a luxury hospitality program at an inspiring, Class A office building downtown, specifically on the building's signature amenity floor
Provide concierge-level service to tenants
Partner with Tenant Experience Director on initiatives and community events
Create a five-star, service-rich environment
Achieve a 90% satisfaction rate from tenant feedback surveys
Learn and anticipate tenant needs and preferences
Maintain pristine common areas
Complete all operational checklists
Achieve a 100% passing rate of weekly walk-through evaluations
Oversee daily operations, cleanliness, and the TopBrewer system's readiness for the coffee program
Manage inventory and timely reordering
Complete all required cleaning and sanitization tasks
Monitor machine performance
Own all aspects of conference room bookings
Provide catering or other special touches for bookings
Ensure proper setup and teardown of all spaces
Ensure a 90% conference room satisfaction rate
Maintain monthly conference room revenue within 15% of your site’s goal
Support Tenant Experience Director in executing curated programming and maintaining local vendor partnerships
Drive tenant event participation, achieving 75% of expected attendance for all events
Provide the highest level of customer service to each event guest
Partner closely with the Marketing team to ensure branding is aligned

Requirements:

2+ years of experience in event coordination, community engagement, and/or hospitality
Experience in a luxury hotel, co-working company, or corporate meeting and event planning
Experience in high-touch roles in forward-thinking, customer-centric environments such as Industrious, Marriott, or The Ritz-Carlton
Tech-savvy
Ability to manage two email inboxes daily (Outlook and GSuite)
Ability to operate property apps, survey platforms, marketing template platforms, invoicing systems, and more
Stay current with trends and have a finger on the pulse of the local luxury community and hospitality market
Obsessively customer-centric + a servant leader
A resourceful entrepreneur energized by making your mark
A hyper-organized ball juggler
Results-driven
Creative and innovative mindset

What we offer:

FREE employee-only medical coverage under one of our plans
FREE short-term disability
FREE life insurance coverage
4% employer match with our 401(k)
Up to $4k annual bonus for top performance

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Tenant Experience Coordinator