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Tenant Experience Coordinator

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lulafit

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Location:
United States , San Francisco

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

100000.00 USD / Year
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Job Description:

Your mission is to execute a luxury hospitality program at an inspiring, Class A office building downtown, specifically on the building's signature amenity floor. You’ll provide concierge-level service to tenants in your building and partner with your Tenant Experience Director on initiatives and community events that activate the brand-new spaces on the amenity floor.

Job Responsibility:

  • Execute a luxury hospitality program at an inspiring, Class A office building downtown, specifically on the building's signature amenity floor
  • Provide concierge-level service to tenants
  • Partner with Tenant Experience Director on initiatives and community events
  • Create a five-star, service-rich environment
  • Achieve a 90% satisfaction rate from tenant feedback surveys
  • Learn and anticipate tenant needs and preferences
  • Maintain pristine common areas
  • Complete all operational checklists
  • Achieve a 100% passing rate of weekly walk-through evaluations
  • Oversee daily operations, cleanliness, and the TopBrewer system's readiness for the coffee program
  • Manage inventory and timely reordering
  • Complete all required cleaning and sanitization tasks
  • Monitor machine performance
  • Own all aspects of conference room bookings
  • Provide catering or other special touches for bookings
  • Ensure proper setup and teardown of all spaces
  • Ensure a 90% conference room satisfaction rate
  • Maintain monthly conference room revenue within 15% of your site’s goal
  • Support Tenant Experience Director in executing curated programming and maintaining local vendor partnerships
  • Drive tenant event participation, achieving 75% of expected attendance for all events
  • Provide the highest level of customer service to each event guest
  • Partner closely with the Marketing team to ensure branding is aligned

Requirements:

  • 2+ years of experience in event coordination, community engagement, and/or hospitality
  • Experience in a luxury hotel, co-working company, or corporate meeting and event planning
  • Experience in high-touch roles in forward-thinking, customer-centric environments such as Industrious, Marriott, or The Ritz-Carlton
  • Tech-savvy
  • Ability to manage two email inboxes daily (Outlook and GSuite)
  • Ability to operate property apps, survey platforms, marketing template platforms, invoicing systems, and more
  • Stay current with trends and have a finger on the pulse of the local luxury community and hospitality market
  • Obsessively customer-centric + a servant leader
  • A resourceful entrepreneur energized by making your mark
  • A hyper-organized ball juggler
  • Results-driven
  • Creative and innovative mindset
What we offer:
  • FREE employee-only medical coverage under one of our plans
  • FREE short-term disability
  • FREE life insurance coverage
  • 4% employer match with our 401(k)
  • Up to $4k annual bonus for top performance

Additional Information:

Job Posted:
December 10, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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