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Tenancy Sustainment Officer

United Kingdom, Enfield Lock Employment contract 32000.00 GBP / Year · Job Posted June 28, 2026
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Job Description

Our Tenancy Sustainment Officer is responsible for supporting residents to maintain their tenancies and prevent tenancy breakdown. The role focuses on early intervention, providing practical and person-centred support to tenants facing challenges such as financial hardship, mental health issues, or anti-social behaviour, ensuring long-term housing stability. A key outcome is to enable tenant to build a community of support independent of Neighbourhood Officers through advocacy and establishing sustainable actions and partnerships that embeds resilience against day-to-day life challenges.

Job Responsibility

  • Provide tailored support to tenants at risk of tenancy failure, including those with complex needs
  • Work proactively to prevent rent arrears, evictions, and homelessness
  • Support tenants in developing independent living skills, including budgeting, maintaining their property, and managing bills
  • Promote financial and social inclusion
  • Contribute to safeguarding processes and ensure appropriate action is taken where risks are identified
  • Assist in managing low-level anti-social behaviour through early intervention and engagement
  • Promote tenancy rights and responsibilities, ensuring tenants understand their obligations
  • Encourage resident involvement with the tenants that you engage with
  • Be an advocate for our services and residents
  • Uphold our values working collaboratively with colleagues across the Association
  • Demonstrate the Associations commitment to building a diverse and inclusive organisation

Requirements

  • Providing tailored support to tenants at risk of tenancy failure, including those with complex needs
  • Working proactively to prevent rent arrears, evictions, and homelessness
  • Supporting tenants in developing independent living skills, including budgeting, maintaining their property, and managing bills
  • Promoting financial and social inclusion
  • Contributing to safeguarding processes and ensuring appropriate action is taken where risks are identified
  • Assisting in managing low-level anti-social behaviour through early intervention and engagement
  • Promoting tenancy rights and responsibilities, ensuring tenants understand their obligations
  • Encouraging resident involvement with the tenants that you engage with
  • Being an advocate for our services and residents
  • Upholding our values working collaboratively with colleagues across the Association
  • Demonstrating the Associations commitment to building a diverse and inclusive organisation
  • Any other duties that may be reasonably required

What we offer

  • 25 days annual leave entitlement plus public holidays
  • Health care cashback scheme
  • Employee Assistant Programme (inc. free counselling and legal advice)
  • Generous pension scheme
  • Supportive and friendly working environment
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