Tenancy Sustainment Officer Job at Service Care Solutions (Sevenoaks)

Housing Officer

Job Advert: Housing Officer Location: North West London Contract: 3-month ongoin...

Location

United Kingdom , North West London

Salary:

27.70 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Minimum 2 years’ experience in a Housing Officer or Housing Management role, managing a patch or caseload
Proven experience in: Tenancy management and sustainment
Rent arrears management
Property and estate inspections
Ability to work independently in a fast-paced environment while contributing to team objectives
Access to a car for business use and valid business insurance (essential)

Job Responsibility

Manage a defined housing patch or caseload, providing comprehensive housing management services
Support tenancy sustainment, addressing issues such as breaches of tenancy and antisocial behaviour
Monitor and manage rent arrears, taking appropriate early intervention and enforcement action
Carry out estate and property inspections, ensuring health, safety, and tenancy compliance
Provide a high standard of customer service, handling sensitive and complex cases professionally
Resolve housing issues effectively while ensuring compliance with relevant legislation and local authority policies
Work collaboratively with internal teams and external partner agencies
Maintain accurate case records and produce written correspondence as required

Fulltime

Temporary Accommodation Income Officer

We are currently recruiting for an experienced Temporary Accommodation Officer t...

Location

United Kingdom , South East London

Salary:

26.80 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Experience in temporary accommodation, income recovery, or housing management
Strong knowledge of arrears recovery processes and tenancy sustainment
Experience representing or supporting cases at County Court (desirable)
Excellent communication and customer service skills
Ability to manage a busy caseload in a performance-driven environment
Strong organisational skills and attention to detail
Experience working within a local authority or public sector housing service

Job Responsibility

Proactively manage a caseload of rent accounts, ensuring income is maximised and tenancies are sustained
Engage with residents via telephone, home visits, and office interviews
Support residents to maximise income and prevent financial exclusion
Represent Lewisham Council in County Court possession proceedings
Maintain accurate records, prepare legal documentation, and progress arrears cases in line with council policies
Ensure all arrears recovery actions are completed within agreed timescales
Attend evictions when required, completing inventories and arranging removals and storage of goods
Work closely with external partners including Housing Benefit, DWP, Social Services, and Housing Options
Liaise with internal teams to resolve issues such as disrepair, succession, or abandonment
Meet individual and team performance targets relating to income collection and customer service

Fulltime

New

Housing Liaison Officer

We are currently working on behalf of a local authority in North London who are ...

Location

United Kingdom , Haringey

Salary:

21.78 GBP / Hour

Service Care Solutions

Expiration Date

February 20, 2026

Requirements

Previous experience in a housing, tenancy management, or similar frontline housing role
Strong knowledge of social housing, tenancy law, and tenancy enforcement
Experience managing ASB cases and resident disputes
Ability to carry out regular estate and home visits
Experience working with vulnerable residents
Strong written and verbal communication skills
Confident using housing IT systems and Microsoft Office
Ability to manage a varied caseload and work autonomously
Enhanced DBS (or willingness to obtain)

Job Responsibility

Deliver a high-quality tenancy management service across a defined patch
Act as a visible presence on estates, engaging directly with residents
Respond to and manage low-level anti-social behaviour, including neighbour disputes and tenancy breaches
Carry out tenancy visits including routine, ad-hoc, vulnerability, arrears, and ASB-related visits
Support tenancy sustainment and identify early intervention opportunities
Undertake pre-termination visits, accompanied viewings, tenancy sign-ups, and new tenant visits
Serve Notices (NTQ / NOSP) where appropriate and escalate complex cases
Work closely with internal teams and external partners including Police, DWP, HB/CTB, CAB and support agencies
Attend resident association and stakeholder meetings where required
Maintain accurate case records and ensure documentation is uploaded promptly

Fulltime

ASB & Legal Officer

This is an exciting opportunity for an ASB & Legal Officer working within the Ho...

Location

United Kingdom , Manchester

Salary:

31685.00 - 38390.00 GBP / Year

Your Housing Group

Expiration Date

January 30, 2026

Requirements

A good level of knowledge of current Housing Legislation and Tenancy Enforcement (Anti-Social Behaviour, Crime and Disorder)
Experience of legal processes i.e. preparation of witness statements, court applications, working in conjunction with legal providers and court attendance
Experience of and management of a wide range of community safety services, including investigating, managing and resolving a diverse range of cases including tenancy breaches and Anti-Social Behaviour
Access to own vehicle
Live within a reasonable distance to the Manchester area

Job Responsibility

Work closely with customers to investigate, determine appropriate actions, manage and resolve cases
Work with a wide range of external stakeholders (Local Government, Police, Community Safety and Safeguarding Teams), liaising on behalf of both the customer and the Group
Improve neighbourhoods and sustain successful tenancies for customers

What we offer

25 days annual leave plus Bank Holidays (holidays increase with time served)
Flexible diary management
Contributory pension (employer matches up to 8%)
Advanced level healthcare cash plan (dental, optician, 24/7 GP Access, prescriptions, alternative therapy)
Discount scheme (cinema tickets, gym memberships, high street and online discounts)
Comprehensive training from an external expert ASB Training Provider

Fulltime

!

Housing and Income Support Officer

The Housing & Income Support Officer will provide robust occupancy related suppo...

Location

United Kingdom , Oxford

Salary:

31200.00 - 36400.00 GBP / Year

360 Resourcing Solutions

Expiration Date

March 03, 2026

Requirements

Relevant qualification in housing management, safeguarding, or a related field (e.g., CIH Level 3, Diploma in Housing, or equivalent experience)
Safeguarding and welfare benefits training (or willingness to undertake)
Strong knowledge of rent collection processes, arrears prevention, and welfare benefits
Experience in housing management, income collection, or occupancy sustainment
Experience working with vulnerable residents and understanding safeguarding protocols
Experience working to strict deadlines without compromising content and service
IT literate with experience using MS Office packages
Ability to identify and respond to safeguarding concerns effectively
Strong communication and negotiation skills to engage with residents and external agencies
Ability to manage caseloads, prioritise workload, and work independently

Job Responsibility

Monitor rent accounts, identify arrears, and take proactive steps to prevent debt escalation
Engage with residents to agree on affordable repayment plans and provide budgeting support
Assist residents in accessing Housing Benefit, Universal Credit, and other financial and/or benefit entitlements
Work closely with the Finance team to address outstanding debts and implement effective debt management strategies
Help residents maintain their occupancies by addressing housing-related challenges such as rent issues, challenging behaviour, non-engagement, and property maintenance concerns
Conduct regular occupancy sustainment visits, tenancy reviews, inspections, health and safety visits, welfare checks, and support assessments
Identify safeguarding concerns, ensuring they are reported and escalated in line with organisational and legal requirements
Work with support agencies, social services, and safeguarding leads to ensure residents receive the necessary protection and interventions
Maintain accurate and confidential records of safeguarding cases and actions taken
Assist in managing occupancy breaches, challenging behaviour complaints, and safeguarding incidents

What we offer

33 days annual leave (inclusive of bank holidays)
Blue Light card and other discounted shopping
Employee Assistance Plan - with access to free counselling
Cycle to Work Scheme (after probation)
Enhanced family friendly leave
Flexible and agile working opportunities (role dependent)
Professional qualification sponsorship and study leave
£500 refer a friend bonus scheme
Optional health cash care plan with money off prescriptions and treatments
Wellbeing hub and mental wellbeing support app – approved by NHS

Fulltime

ASB & Legal Officer

This is an exciting opportunity for an ASB & Legal Officer working within the Ho...

Location

United Kingdom , Staffordshire/Moorlands

Salary:

31685.00 - 38390.00 GBP / Year

Your Housing Group

Expiration Date

January 30, 2026

Requirements

A good level of knowledge of current Housing Legislation and Tenancy Enforcement (Anti-Social Behaviour, Crime and Disorder)
Experience of legal processes i.e. preparation of witness statements, court applications, working in conjunction with legal providers and court attendance
Experience of and management of a wide range of community safety services, including investigating, managing and resolving a diverse range of cases including tenancy breaches and Anti-Social Behaviour
Collaborative team player
Strong communicator, both written and verbal
Good problem solver
Must live within a reasonable distance to the Staffordshire/Moorlands area
Must have access to own vehicle
Must be based within a reasonable travelling distance of Head Office in Birchwood, Warrington
Successful completion of a satisfactory Basic DBS check

Job Responsibility

Work closely with customers to investigate, determine appropriate actions, manage and resolve cases
Work with a wide range of external stakeholders (Local Government, Police, Community Safety and Safeguarding Teams), liaising on behalf of both the customer and the Group
Improve neighbourhoods and sustain successful tenancies for customers
Manage own diary around customer visits and stakeholder meetings

What we offer

25 days annual leave plus Bank Holidays (holidays increase with time served)
Flexible diary management for appointments/school run/exercise classes
Access to Youggle House wellbeing, social, collaboration and meeting space
Contributory pension (employer matches up to 8%)
Advanced level healthcare cash plan (dental, optician, 24/7 GP Access, prescriptions, alternative therapy)
Discount scheme (half price cinema tickets, subsidised gym memberships, high street and online discounts)
Comprehensive training from an external expert ASB Training Provider

Fulltime

!

Homelessness / Housing Support Officer

To provide high-quality housing management and housing-related support to indivi...

Location

United Kingdom , Leicester

Salary:

12.21 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Ability to manage challenging behaviour and conflict effectively
Strong communication and relationship-building skills
Organised, proactive, and able to work independently
Compassionate, resilient, and client-focused approach
Understanding of homelessness, housing support, and tenancy sustainment (desirable)

Job Responsibility

Carry out regular health and safety checks of individual rooms and properties, ensuring compliance with required standards
Ensure accommodation provides a safe, secure, and well-maintained living environment
Identify, report, and follow up on repairs, hazards, and safeguarding concerns promptly
Sign up new clients into accommodation, clearly explaining their rights and responsibilities under tenancy or licence agreements
Complete full client inductions, including house rules, safety procedures, and behavioural expectations
Act as the first point of contact for accommodation-related matters, including: Housing Benefit / Universal Credit advice
Rent arrears support and payment plans
Anti-social behaviour issues
Deliver housing-related support to help clients sustain their accommodation, including: Encouraging regular rent payments
Budgeting and money management

Homelessness / Housing Support Officer

To provide high-quality housing management and housing-related support to indivi...

Location

United Kingdom , Leicester

Salary:

12.21 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Ability to manage challenging behaviour and conflict effectively
Strong communication and relationship-building skills
Organised, proactive, and able to work independently
Compassionate, resilient, and client-focused approach
Understanding of homelessness, housing support, and tenancy sustainment (desirable)

Job Responsibility

Carry out regular health and safety checks of individual rooms and properties, ensuring compliance with required standards
Ensure accommodation provides a safe, secure, and well-maintained living environment
Identify, report, and follow up on repairs, hazards, and safeguarding concerns promptly
Sign up new clients into accommodation, clearly explaining their rights and responsibilities under tenancy or licence agreements
Complete full client inductions, including house rules, safety procedures, and behavioural expectations
Act as the first point of contact for accommodation-related matters, including: Housing Benefit / Universal Credit advice
Rent arrears support and payment plans
Anti-social behaviour issues
Deliver housing-related support to help clients sustain their accommodation, including: Encouraging regular rent payments
Budgeting and money management

Tenancy Sustainment Officer

Service Care Solutions

Location:
United Kingdom , Sevenoaks

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 25, 2026

Expiration:
February 23, 2026

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Category:-

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Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

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Expiration:February 23, 2026

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