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Social Value Portal Ltd Logo Social Value Portal Ltd · Public Sector

Tenancy Sustainment Officer

United Kingdom, South East London 29049.00 GBP / Year · Job Posted March 13, 2026
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Job Description

This is a key post contributing to the delivery of Salvation Army Homes housing services to its residents. Working within our corporate aims and objectives you will deliver a Resident focused service.

Job Responsibility

  • Co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively
  • Ensure fair access, process of applications, relevant background checks and allocation of vacant properties
  • Ensure supported accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised
  • Ensure H&S and property standards are maintained
  • Work effectively as a team member delivering excellent services to Salvation Army Homes Residents
  • Work with our Residents to increase their ability to sustain a tenancy when they leave our service

Requirements

  • Demonstrable empathy with the client group
  • Confident and capable communicator with the ability to inspire, engage and challenge
  • Ability to enable young people to sustain a tenancy
  • Great verbal, written and influencing skills
  • Ability to use a computer, e.g., Microsoft packages and capacity to successfully navigate support packages used by saha
  • Able to be flexible with working hours to accommodate a working rota in conjunction with the needs of the service and team members
  • Willingness to take part in outdoor/residential activity on occasion
  • Ability to plan forward, prepare and deliver life skills sessions
  • Proactive and self-motivated with a can do attitude

What we offer

  • 26 days annual leave rising to 31 days
  • An extra day off on your birthday
  • A High Street discount scheme (great savings both on and off-line)
  • Pension with life assurance
  • Discounted private medical insurance
  • Loans available for financial emergencies
  • Occupational Sick Pay
  • A full Induction package and training relevant to the role
  • Long service awards from 2.5 years
  • Support to learn and develop your career
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