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Social Value Portal Ltd Logo Social Value Portal Ltd · Customer Service

Tenancy Sustainment Officer

United Kingdom, County Durham 25877.80 - 34240.03 GBP / Year · Job Posted June 30, 2026
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Job Description

As a Tenancy Sustainment Officer, you'll deliver tailored housing-related support while working closely with internal teams and external partners to ensure tenants live safely and independently. You'll take a proactive, person-centred approach, helping individuals overcome barriers, manage their tenancies, and move towards long-term stability.

Job Responsibility

  • Deliver one on one support through keywork sessions and develop personalised Tenancy Sustainment Plans (TSPs)
  • Support tenants with complex needs to maintain independent living
  • Carry out and review risk assessments regularly
  • Help tenants access health, housing, welfare and support services
  • Assist with rent arrears, benefits claims, and financial wellbeing
  • Support the management of anti-social behaviour and tenancy issues
  • Respond to tenancy abandonment and property-related issues
  • Ensure properties are safe, secure, and maintained in line with standards
  • Work closely with local authorities and external agencies to provide holistic support
  • Attend multi-agency meetings and contribute to coordinated care plans
  • Build strong relationships with community organisations and services
  • Maintain accurate records and use internal systems effectively
  • Ensure compliance with regulatory and safeguarding requirements
  • Coordinate essential safety checks (gas, electrical etc.)

Requirements

  • Valid driving licence and access to own vehicle
  • Strong interpersonal and communication skills
  • Ability to manage a varied workload and respond to changing priorities
  • Confidence using IT systems and Microsoft Office
  • Ability to write clear, accurate reports
  • A proactive, solution-focused approach
  • Commitment to maintaining professional boundaries and safeguarding

What we offer

  • 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
  • Pension scheme with 4.5% employer contribution, matched up to 6.5%
  • Life assurance (3× annual salary)
  • Enhanced sick pay and family-friendly pay
  • Birthday leave and the option to buy up to 5 extra days’ annual leave
  • Professional fee reimbursement for relevant qualifications
  • 24/7 online GP access and Employee Assistance Programme
  • Recognition and long service awards via our Way to Go and Aspirations portals
  • £500 Recommend a Friend bonus
  • Cycle to Work scheme and Credit Union membership
  • Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
  • Free will writing service and wellbeing initiatives throughout the year
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