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Tenancy Support Adviser

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Portsmouth City Council

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Location:
United Kingdom , Portsmouth

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

32061.00 - 36363.00 GBP / Year
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Job Description:

This is a fantastic opportunity to join Portsmouth Homes as a Tenancy Support Adviser! This is a full-time, permanent role based across the PO1 - PO9 area. The Social Housing Sector has seen considerable change in the last 2 years with the addition of new and revised regulations including a new set of consumer standards. Portsmouth Homes is undertaking a programme of change to respond to the new environment and changes in expectations from our tenants and leaseholders.

Job Responsibility:

  • Provide a responsive and needs-led frontline advice and support service to Portsmouth Homes tenants and their households, who have complex needs requiring additional and on-going support, in order for them to be able to maintain their tenancies satisfactorily
  • Provide specialist housing support and advice to Portsmouth Homes tenants and their households to prevent and reduce the risk of homelessness due to unsafe housing conditions that could be a breach of tenancy conditions
  • Utilising good negotiation and persuasive skills to ensure support plans are met and tenants and their households are supported appropriately

Requirements:

  • Experience of working within a Social Housing setting or similar, with a focus on supporting tenants with complex needs effectively
  • Ability to support housing officers to provide a frontline response to crisis situations and chronic circumstances by identifying relevant support needs and social issues
  • Experienced in attending multi-agency meetings to coordinate and encourage input and relevant support from external partners and agencies and to help formulate realistic support plans
  • Comprehensive understanding of the types of risks which may impact upon a persons tenancy and be able to identify these risks and support needs
  • Be able to identifying priority of cases by full investigation of current and previous experiences and behaviours
  • Demonstrate knowledge of Portsmouth Homes policies and procedures, local and national policies and legislation regarding tenancy support and sustainment
  • Confident making appropriate decisions without recourse to supervision about the storing, management and disclosure of personal and sensitive personal information, in accordance with data protection legislation
  • Hold an awareness of departmental budget constraints and the need to minimise expenditure and ensure that appropriate support is proportionate and timebound
  • Good negotiation and persuasive skills
  • Comfortable lone working, and visiting tenants in their own homes
  • Able to create accurate and relevant notes of conversations and reasons for actions or non-actions that need to be understandable to others and relied on for Court Action
  • Full UK driving licence and access to a vehicle for work purposes

Additional Information:

Job Posted:
March 27, 2026

Expiration:
April 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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