This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
This is a fantastic opportunity to join Portsmouth Homes as a Tenancy Support Adviser. The Social Housing Sector has seen considerable change in the last 2 years with the addition of new and revised regulations including a new set of consumer standards. Portsmouth Homes is undertaking a programme of change to respond to the new environment and changes in expectations from our tenants and leaseholders.
Job Responsibility:
Provide a responsive and needs-led frontline advice and support service to Portsmouth Homes tenants and their households, who have complex needs requiring additional and on-going support
Provide specialist housing support and advice to Portsmouth Homes tenants and their households to prevent and reduce the risk of homelessness due to unsafe housing conditions that could be a breach of tenancy conditions
Utilise good negotiation and persuasive skills to ensure support plans are met and tenants and their households are supported appropriately
Requirements:
Experience of working within a Social Housing setting or similar, with a focus on supporting tenants with complex needs effectively
Able to support housing officers to provide a frontline response to crisis situations and chronic circumstances by identifying relevant support needs and social issues
Experienced in attending multi-agency meetings to coordinate and encourage input and relevant support from external partners and agencies
Comprehensive understanding of the types of risks which may impact upon a persons tenancy and be able to identify these risks and support needs
Be able to identifying priority of cases by full investigation of current and previous experiences and behaviours
Demonstrate knowledge of Portsmouth Homes policies and procedures, local and national policies and legislation regarding tenancy support and sustainment
Confident making appropriate decisions without recourse to supervision about the storing, management and disclosure of personal and sensitive personal information, in accordance with data protection legislation
Hold an awareness of departmental budget constraints and the need to minimise expenditure
Have good negotiation and persuasive skills to ensure support plans are met
Must be comfortable lone working, and visiting tenants in their own homes
Must be able to create accurate and relevant notes of conversations and reasons for actions or non-actions
Must have a Full UK driving licence and access to a vehicle for work purposes