Tenancy Services Manager

The Tenancy Services Manager will provide line management to the Regional Housing Advisors (RHAs) and oversee the delivery of tenancy management, tenant safety and engagement services to tenants, their families and colleagues. They will lead the housing management team to ensure it operates efficiently and effectively, delivering excellent, tenant focused services that are fully compliant with regulatory requirements. The role is responsible for developing and implementing key housing management policies and procedures. The Tenancy Services Manager will lead on tenant engagement and customer satisfaction with Dimensions’ housing management services, ensuring compliance with the relevant RSH Consumer Standards. They will also support the Landlord Service to Operations, providing housing management advice and support to operational colleagues working with people in properties owned by third-party landlords.