CrawlJobs Logo

Tenancy & Property Liaison Officer

jobs.360resourcing.co.uk Logo

360 Resourcing Solutions

Location Icon

Location:
United Kingdom , Highbury

Category Icon
Category:
Real Estate

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

30000.00 - 35000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

To support people living in supported living services to successfully establish, sustain and manage their tenancies, access welfare benefits and housing-related financial support, and to act as the key interface between the care provider and the Registered Social Landlord (RSL) or property owner. The role ensures that tenancy, property and lease obligations are met, risks are managed, and that people are supported to live as independently as possible in safe, well-maintained homes.

Job Responsibility:

  • Support tenants to understand their tenancy agreements, rights and responsibilities
  • Assist with sign-up processes, tenancy reviews, variations and terminations
  • Support tenants to maintain compliance with tenancy conditions, including neighbour relations, property care and anti-social behaviour prevention
  • Work with care teams to embed tenancy sustainment into support plans and risk management
  • Act as advocate for tenants in housing-related matters
  • Support tenants to apply for and maintain appropriate welfare benefits
  • Liaise with local authorities, DWP, appointeeships and corporate deputies
  • Monitor rent accounts, arrears risks and liaise with RSL income teams to prevent eviction
  • Act as the operational link between the care provider and the Registered Social Landlord / property owner
  • Manage day-to-day liaison on: Repairs and maintenance
  • Voids and re-lets
  • Health & safety compliance (gas, electric, fire, water, lifts where applicable)
  • Adaptations and reasonable adjustments
  • Support inspections, audits and compliance visits
  • Coordinate handovers of new properties and de-commissioning of services
  • Support resolution of property disputes and service charge queries
  • Ensure housing activity aligns with: Care Act 2014
  • Regulator of Social Housing standards
  • CQC expectations for supported living
  • Safeguarding and Mental Capacity Act
  • Maintain accurate tenancy, benefits and property records
  • Contribute to safeguarding, risk management and quality assurance processes
  • Provide regular performance and risk reports (arrears, voids, compliance, disrepair, tenancy breakdowns)
  • Track and report on tenancy readiness, lease compliance status, voids, and documentation gaps
  • Provide clear, evidence-based reporting to senior management and property owners
  • Recommend process improvements to reduce risk, improve efficiency, and strengthen governance

Requirements:

  • Experience in supported living, social housing, housing management or welfare benefits
  • Strong understanding of: Tenancy law and housing rights
  • Welfare benefits system
  • Working with vulnerable adults (LD, autism, mental health, complex needs)
  • Ability to work confidently with local authorities, DWP, RSLs and commissioners
  • Excellent communication, negotiation and case management skills
  • Understanding of safeguarding and person-centred practice

Nice to have:

  • Housing qualification (CIH Level 3/4 or equivalent)
  • Experience working within CQC-regulated services
  • Knowledge of Universal Credit digital systems and appointeeship processes
  • Experience of lease management and service charge reconciliation

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
360 Resourcing Solutions - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 31694 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Tenancy & Property Liaison Officer

Neighbourhood Officer

We have an exciting opportunity for a Neighbourhood Officer to work as part of a...
Location
Location
United Kingdom , Long Stratton, Norwich, Norfolk
Salary
Salary:
35535.00 GBP / Year
saffronhousing.co.uk Logo
Saffron Housing Trust
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Full, current, valid driving licence
  • Experience of working within Housing or a similar customer focused organisation
  • An understanding of the importance of confidentiality and data protection of business information
  • Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally
  • Excellent time management skills, including an ability to prioritise workload and meet targets
  • Able to work as part of a team and also able to work independently without the need of close supervision
  • Possess a high level of accuracy and attention to detail when recording information
  • Possess good IT skills to include use of Word, Excel, Outlook and Teams
Job Responsibility
Job Responsibility
  • To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust’s policies and procedures
  • To provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with
  • To attend court to represent the Trust and provide witness statements as required
  • Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and ‘end of tenancy’ liaison
  • To carry out tenant consultation on issues of housing management and encourage participation generally
  • To attend evening meetings as required in connection with Tenant and Resident Involvement
What we offer
What we offer
  • Learning And Development: Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training & courses
  • Time Off: Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave
  • Prioritising Mental Health: Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins
  • Aviva Pension Scheme: Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover
  • Health Schemes: Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion]
  • Salary Sacrifice Schemes: Cycle to work, and Tusker Car Scheme
  • Fulltime
Read More
Arrow Right

Lettings Property Manager

We are seeking a highly organized and experienced Lettings Property Manager to m...
Location
Location
United Kingdom , Southampton
Salary
Salary:
28000.00 - 30000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience (at least 2-3 years) in property management, preferably within the lettings sector
  • Strong understanding of residential property management, lettings regulations, and landlord-tenant law
  • Excellent organizational skills and the ability to manage multiple tasks and priorities
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with landlords, tenants, and contractors
  • Ability to work independently and use initiative to resolve problems efficiently
  • Excellent attention to detail and strong administrative skills
  • Proficiency in property management software, CRM systems, and Microsoft Office Suite
  • A full, clean driving license may be required for site visits and property inspections.
Job Responsibility
Job Responsibility
  • Manage a portfolio of residential properties, acting as the primary point of contact for both landlords and tenants
  • Coordinate property viewings, tenant inquiries, and the lease agreement process
  • Handle tenant issues and queries promptly and professionally, ensuring customer satisfaction
  • Ensure tenants' needs are addressed and resolved within the required timeframes
  • Organize property inspections, and ensure properties meet safety and regulatory standards
  • Coordinate and oversee routine and emergency maintenance and repairs
  • Work with contractors, suppliers, and maintenance teams to ensure properties are well-maintained and repaired quickly
  • Ensure that all property maintenance issues are resolved promptly and to a high standard
  • Maintain records of all maintenance and repair work completed, ensuring accurate reporting for landlords
  • Ensure all properties are compliant with relevant legislation, including health and safety, tenancy laws, gas safety certificates, electrical inspections, and fire safety
What we offer
What we offer
  • Competitive salary
  • Opportunities for career progression within the company
  • Pension contributions
  • A supportive and dynamic working environment
  • Ongoing training and development opportunities.
  • Fulltime
Read More
Arrow Right

Tenant coordinator

JLL is seeking a Tenant Portfolio Coordinator within our Work Dynamics team to p...
Location
Location
United States , Atlanta, GA; Baton Rouge, LA; Boston, MA; Charlotte, NC; Chattanooga, TN; Columbia, SC; Nashville, TN; Orlando, FL; Philadelphia, PA
Salary
Salary:
60800.00 - 76000.00 USD / Year
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2-3 years of commercial, third-party property management experience, working with multiple tenants and sub-tenants
  • Knowledge of commercial real estate norms and best practices, especially in leasing and subleasing
  • Strong financial acumen and familiarity with issue management, risk management, and reporting
  • Ability to interpret and analyze contracts and financial statements
  • Proficiency with commercial real estate software, Costar, and Microsoft Office Suite
  • Exceptional communication and interpersonal skills, with the ability to manage client relationships
  • Organized, detail-oriented, and capable of managing multiple projects simultaneously
  • Willingness to travel as per job requirements
  • Candidates must be authorized to work in the United States without sponsorship
Job Responsibility
Job Responsibility
  • Ensure adequate support for the delivery of lease management and property management support services
  • Serve as POC for tenants, and key liaison between the tenants, landlord and property management stakeholders
  • Develop, deliver, and maintain detailed reporting systems as per client agreement specifics
  • Collaborate with the client to deliver Key Performance Indicators (KPIs) related to lease management, reporting performance on a quarterly basis
  • Support the Lease Administration team as necessary when following up on rent collections and all associated charges and fees, insurance certificates, lease compliance
  • Support Lease Administration in maintaining a comprehensive lease database
  • Compile and deliver reports, monitoring lease terms, payment reconciliations, and ensuring the accuracy of lease data in the lease administration system
  • Oversee and review the billing of tenant charges, monitoring lease expense bills, and ensuring cost recoveries align with lease agreements
  • Communicate with tenants and the client to facilitate the management of agreements, ensuring compliance with terms and managing financial transactions related to security deposits and other monies
  • Maximize cost recoveries to reduce out of pocket costs for the client
What we offer
What we offer
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
  • Fulltime
Read More
Arrow Right

Resident Liaison Officer - Social Housing Planned Works

We are working with a leading main contractor to find a successful and proactive...
Location
Location
United Kingdom , South London
Salary
Salary:
30000.00 - 35000.00 GBP / Year
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Decent Homes programme experience
  • Full clean driving licence with own vehicle
  • Previous experience working for a main contractor on similar projects is ideal but not required as training given on the job
Job Responsibility
Job Responsibility
  • Working on planned maintenance projects
  • Pre-entry visits and company inductions
  • Collect tenancy agreement/approval forms
  • Visiting tenants in their homes and advising them on when and what work is being carried out
  • Act as the main point of contact and deal with any problems/queries that the tenant may have
  • Contacting neighbourhood housing associations and establishing working relations with them
  • Visiting properties that are being refurbished with potential tenants and advising them on completion dates
  • Attending and chairing tenant forum meetings to advise tenants of works being carried out
What we offer
What we offer
  • car allowance
  • Fulltime
Read More
Arrow Right

Housing Support officer

To ensure high-quality lead support is given to each individual with a wide rang...
Location
Location
United Kingdom
Salary
Salary:
27050.00 GBP / Year
myshon.co.uk Logo
MYSHON
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Home Care: 1 year (required)
  • Full UK driving licence (required)
  • Be prepared to travel large distances, the accommodation in questions is based in the following areas – Gloucester, Bristol, Bracknell, Exeter, Exmouth and surrounding areas
  • Strong communication skills – written, verbal, and listening
  • Basic IT skills – Outlook, Word, and Excel
  • Previous experience working with vulnerable adults in supported housing settings
  • Willingness to undergo an enhanced DBS check
Job Responsibility
Job Responsibility
  • Work closely with Care Providers, receive referrals for Specialised Supported Accommodation, complete tenancy sign-ups and provide ongoing intensive housing management tasks
  • Monitor, identify and promote practice that safeguards individuals and follow the whistle blowing procedure to raise any concerns
  • Listen and promptly deal with any issues and liaise with the regional housing manager where needed to support with this
  • Liaise with appropriate external professionals in respect of tenants changing needs
  • Inspect areas within the properties in order to arrange repairs and decorations and to ensure rooms are ready for new tenants to move in to. This includes promoting safe and clean use of communal areas and private rooms within the property
  • Ensure relevant health and safety checks are carried out in accordance with the policies and procedures and report any issues
  • Participate in team meetings, new initiatives and future changes to improve service delivery
  • Work in a person-centred approach, with individuals at the forefront of what we do
  • Ensure work practices meet Health & Safety requirements and adhere to the companies Equality and Diversity policy
  • Respect confidentiality and data protection regulations (GDPR) at all times
What we offer
What we offer
  • 25 days annual leave plus Bank Holidays
  • 24 hour EAP Scheme
  • Company pension
  • Life insurance
  • Referral programme
  • Sick pay
  • Winter Flu Vaccination
  • Lone worker safety device designed to protect individuals working alone
  • Free eye tests
  • Fulltime
Read More
Arrow Right

Tenant Service Executive

JLL empowers you to shape a brighter way. Our people at JLL are shaping the futu...
Location
Location
Singapore
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in Building & Real Estate Management or its equivalent with at least 3 years of experience
  • Diploma in Building & Real Estate Management or its equivalent with at least 5 years of experience
  • Relevant experience in managing high rise commercial buildings or mixed developments
  • Knowledge of operation, maintenance, fit out practices and related local ordinances
  • Experience in formulating and implementing maintenance policies and procedures, project management for capital works
  • Independent with integrity, innovative, proactive, and resourceful
  • Good organization, problem solving and communication (verbal and written) skills
  • Managerial experience is essential and ability to work under pressure
  • Good interpersonal skills with team player qualities to manage both internal and external stakeholders
Job Responsibility
Job Responsibility
  • To support the Asst. Building Manager with day-to-day operation matters
  • Serve as the key liaison on tenants fit-out applications, requests, and feedback
  • Administration: To prepare weekly/monthly meeting documents and minutes
  • To organize social events & meetings
  • Operational Matters: Attend to day-to-day requests/feedback from tenants
  • Assist the Manager in supervising soft services such as cleaning, security, landscape, pest control and carpark services
  • Manage fit-out / reinstatement / A&A works
  • Handle and process new application and renewal of season parking
  • Administer and process Building's access cards (tenants / visitors / contractors)
  • Issuance / approving PTWs
  • Fulltime
Read More
Arrow Right
New

Senior Lecturer/Associate Professor in Literacy

As a Senior Lecturer / Associate Professor in Literacy, you will play a key role...
Location
Location
Australia , Albury-Wodonga, Bathurst, Port Macquarie, Wagga Wagga
Salary
Salary:
Not provided
csu.edu.au Logo
Charles Sturt University
Expiration Date
June 08, 2026
Flip Icon
Requirements
Requirements
  • A doctoral qualification relevant to literacy or education, with a recognised teaching qualification
  • A strong record of high-quality teaching and student-centred learning
  • An established or emerging research profile aligned to literacy, curriculum or pedagogy
  • The ability to build productive partnerships and contribute to academic leadership
Job Responsibility
Job Responsibility
  • Lead impactful literacy teaching and research
  • Teach across online and on-campus environments
  • Shape future teachers and education practice
  • Contribute to curriculum innovation
  • Build strong relationships with students and partners
  • Provide academic leadership in literacy education
  • Contribute to the School's research profile
  • Supervise higher degree research students
  • Actively engage with professional, community and government stakeholders
  • At Associate Professor level: significant academic leadership, research impact, and contribution to the broader discipline at national/international level
What we offer
What we offer
  • 17% superannuation
  • Fulltime
Read More
Arrow Right
New

Program Manager - Controls and Avionics Solutions

This position is based in Endicott, New York. New York and on-site work will be ...
Location
Location
United States , Endicott
Salary
Salary:
120874.00 - 205486.00 USD / Year
baesystems.com Logo
Baesystems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in engineering, engineering or manufacturing management, or other discipline
  • Demonstrated ability for building strong customer/ stakeholder relationships
  • Strong communication, negotiation, and presentation skills
  • Ability to interpret data and make data-driven decisions
  • Highly adaptable with strong initiative
  • Demonstrated ability to lead and motivate cross-functional teams
  • Knowledge of the global aviation market and regulatory requirements and/ or military aviation market
Job Responsibility
Job Responsibility
  • Maintaining strong customer relationships and leading a multidisciplinary team to execute complex development programs within schedule and budget
  • Leadership and management oversight of a project team assuring that project’s financials, schedule, and technical objectives are met and that the highest level of customer satisfaction is achieved while meeting all contractual commitments
  • Work effectively and collaboratively with Engineering, Operations, and all Program Office functional leadership to assure deliveries continue to exceed customer commitments and achievement of financial commitments to the company
  • Manages, coordinates, plans, organizes, controls, integrates, and executes projects within the Military Aircraft Systems portfolio
  • Participates in the support of new business and in the development of proposals
What we offer
What we offer
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Health savings accounts
  • 401(k) savings plan
  • Disability coverage
  • Life and accident insurance
  • Employee assistance program
  • Legal plan
  • Discounts on home, auto, and pet insurance
  • Fulltime
Read More
Arrow Right