Tenancy & Property Liaison Officer Job at 360 Resourcing Solutions (Highbury)

Job Description

To support people living in supported living services to successfully establish, sustain and manage their tenancies, access welfare benefits and housing-related financial support, and to act as the key interface between the care provider and the Registered Social Landlord (RSL) or property owner. The role ensures that tenancy, property and lease obligations are met, risks are managed, and that people are supported to live as independently as possible in safe, well-maintained homes.

Job Responsibility

Support tenants to understand their tenancy agreements, rights and responsibilities
Assist with sign-up processes, tenancy reviews, variations and terminations
Support tenants to maintain compliance with tenancy conditions, including neighbour relations, property care and anti-social behaviour prevention
Work with care teams to embed tenancy sustainment into support plans and risk management
Act as advocate for tenants in housing-related matters
Support tenants to apply for and maintain appropriate welfare benefits
Liaise with local authorities, DWP, appointeeships and corporate deputies
Monitor rent accounts, arrears risks and liaise with RSL income teams to prevent eviction
Act as the operational link between the care provider and the Registered Social Landlord / property owner
Manage day-to-day liaison on: Repairs and maintenance
Voids and re-lets
Health & safety compliance (gas, electric, fire, water, lifts where applicable)
Adaptations and reasonable adjustments
Support inspections, audits and compliance visits
Coordinate handovers of new properties and de-commissioning of services
Support resolution of property disputes and service charge queries
Ensure housing activity aligns with: Care Act 2014
Regulator of Social Housing standards
CQC expectations for supported living
Safeguarding and Mental Capacity Act
Maintain accurate tenancy, benefits and property records
Contribute to safeguarding, risk management and quality assurance processes
Provide regular performance and risk reports (arrears, voids, compliance, disrepair, tenancy breakdowns)
Track and report on tenancy readiness, lease compliance status, voids, and documentation gaps
Provide clear, evidence-based reporting to senior management and property owners
Recommend process improvements to reduce risk, improve efficiency, and strengthen governance

Requirements

Experience in supported living, social housing, housing management or welfare benefits
Strong understanding of: Tenancy law and housing rights
Welfare benefits system
Working with vulnerable adults (LD, autism, mental health, complex needs)
Ability to work confidently with local authorities, DWP, RSLs and commissioners
Excellent communication, negotiation and case management skills
Understanding of safeguarding and person-centred practice

Nice to have

Housing qualification (CIH Level 3/4 or equivalent)
Experience working within CQC-regulated services
Knowledge of Universal Credit digital systems and appointeeship processes
Experience of lease management and service charge reconciliation

360 Resourcing Solutions - All Job Offers

Select Country

Tenancy & Property Liaison Officer

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?

Tenancy & Property Liaison Officer

Senior Resident Liaison Officer

Resident Liaison Officer - Social Housing Planned Works

Housing Officer

Housing Management Officer

Lettings Property Manager

Tenant coordinator

Tenant Service Executive

Neighbourhood Officer

Our AI answers in your language