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Tenancy & Property Liaison Officer

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360 Resourcing Solutions

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Location:
United Kingdom , Highbury

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Category:

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Contract Type:
Not provided

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Salary:

30000.00 - 35000.00 GBP / Year

Job Description:

To support people living in supported living services to successfully establish, sustain and manage their tenancies, access welfare benefits and housing-related financial support, and to act as the key interface between the care provider and the Registered Social Landlord (RSL) or property owner. The role ensures that tenancy, property and lease obligations are met, risks are managed, and that people are supported to live as independently as possible in safe, well-maintained homes.

Job Responsibility:

  • Support tenants to understand their tenancy agreements, rights and responsibilities
  • Assist with sign-up processes, tenancy reviews, variations and terminations
  • Support tenants to maintain compliance with tenancy conditions, including neighbour relations, property care and anti-social behaviour prevention
  • Work with care teams to embed tenancy sustainment into support plans and risk management
  • Act as advocate for tenants in housing-related matters
  • Support tenants to apply for and maintain appropriate welfare benefits
  • Liaise with local authorities, DWP, appointeeships and corporate deputies
  • Monitor rent accounts, arrears risks and liaise with RSL income teams to prevent eviction
  • Act as the operational link between the care provider and the Registered Social Landlord / property owner
  • Manage day-to-day liaison on: Repairs and maintenance
  • Voids and re-lets
  • Health & safety compliance (gas, electric, fire, water, lifts where applicable)
  • Adaptations and reasonable adjustments
  • Support inspections, audits and compliance visits
  • Coordinate handovers of new properties and de-commissioning of services
  • Support resolution of property disputes and service charge queries
  • Ensure housing activity aligns with: Care Act 2014
  • Regulator of Social Housing standards
  • CQC expectations for supported living
  • Safeguarding and Mental Capacity Act
  • Maintain accurate tenancy, benefits and property records
  • Contribute to safeguarding, risk management and quality assurance processes
  • Provide regular performance and risk reports (arrears, voids, compliance, disrepair, tenancy breakdowns)
  • Track and report on tenancy readiness, lease compliance status, voids, and documentation gaps
  • Provide clear, evidence-based reporting to senior management and property owners
  • Recommend process improvements to reduce risk, improve efficiency, and strengthen governance

Requirements:

  • Experience in supported living, social housing, housing management or welfare benefits
  • Strong understanding of: Tenancy law and housing rights
  • Welfare benefits system
  • Working with vulnerable adults (LD, autism, mental health, complex needs)
  • Ability to work confidently with local authorities, DWP, RSLs and commissioners
  • Excellent communication, negotiation and case management skills
  • Understanding of safeguarding and person-centred practice

Nice to have:

  • Housing qualification (CIH Level 3/4 or equivalent)
  • Experience working within CQC-regulated services
  • Knowledge of Universal Credit digital systems and appointeeship processes
  • Experience of lease management and service charge reconciliation

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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