CrawlJobs Logo

Tenancy & Property Liaison Officer

jobs.360resourcing.co.uk Logo

360 Resourcing Solutions

Location Icon

Location:
United Kingdom , Highbury

Category Icon
Category:

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

30000.00 - 35000.00 GBP / Year

Job Description:

To support people living in supported living services to successfully establish, sustain and manage their tenancies, access welfare benefits and housing-related financial support, and to act as the key interface between the care provider and the Registered Social Landlord (RSL) or property owner. The role ensures that tenancy, property and lease obligations are met, risks are managed, and that people are supported to live as independently as possible in safe, well-maintained homes.

Job Responsibility:

  • Support tenants to understand their tenancy agreements, rights and responsibilities
  • Assist with sign-up processes, tenancy reviews, variations and terminations
  • Support tenants to maintain compliance with tenancy conditions, including neighbour relations, property care and anti-social behaviour prevention
  • Work with care teams to embed tenancy sustainment into support plans and risk management
  • Act as advocate for tenants in housing-related matters
  • Support tenants to apply for and maintain appropriate welfare benefits
  • Liaise with local authorities, DWP, appointeeships and corporate deputies
  • Monitor rent accounts, arrears risks and liaise with RSL income teams to prevent eviction
  • Act as the operational link between the care provider and the Registered Social Landlord / property owner
  • Manage day-to-day liaison on: Repairs and maintenance
  • Voids and re-lets
  • Health & safety compliance (gas, electric, fire, water, lifts where applicable)
  • Adaptations and reasonable adjustments
  • Support inspections, audits and compliance visits
  • Coordinate handovers of new properties and de-commissioning of services
  • Support resolution of property disputes and service charge queries
  • Ensure housing activity aligns with: Care Act 2014
  • Regulator of Social Housing standards
  • CQC expectations for supported living
  • Safeguarding and Mental Capacity Act
  • Maintain accurate tenancy, benefits and property records
  • Contribute to safeguarding, risk management and quality assurance processes
  • Provide regular performance and risk reports (arrears, voids, compliance, disrepair, tenancy breakdowns)
  • Track and report on tenancy readiness, lease compliance status, voids, and documentation gaps
  • Provide clear, evidence-based reporting to senior management and property owners
  • Recommend process improvements to reduce risk, improve efficiency, and strengthen governance

Requirements:

  • Experience in supported living, social housing, housing management or welfare benefits
  • Strong understanding of: Tenancy law and housing rights
  • Welfare benefits system
  • Working with vulnerable adults (LD, autism, mental health, complex needs)
  • Ability to work confidently with local authorities, DWP, RSLs and commissioners
  • Excellent communication, negotiation and case management skills
  • Understanding of safeguarding and person-centred practice

Nice to have:

  • Housing qualification (CIH Level 3/4 or equivalent)
  • Experience working within CQC-regulated services
  • Knowledge of Universal Credit digital systems and appointeeship processes
  • Experience of lease management and service charge reconciliation

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Tenancy & Property Liaison Officer

Neighbourhood Officer

We have an exciting opportunity for a Neighbourhood Officer to work as part of a...
Location
Location
United Kingdom , Long Stratton, Norwich, Norfolk
Salary
Salary:
35535.00 GBP / Year
saffronhousing.co.uk Logo
Saffron Housing Trust
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Full, current, valid driving licence
  • Experience of working within Housing or a similar customer focused organisation
  • An understanding of the importance of confidentiality and data protection of business information
  • Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally
  • Excellent time management skills, including an ability to prioritise workload and meet targets
  • Able to work as part of a team and also able to work independently without the need of close supervision
  • Possess a high level of accuracy and attention to detail when recording information
  • Possess good IT skills to include use of Word, Excel, Outlook and Teams
Job Responsibility
Job Responsibility
  • To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust’s policies and procedures
  • To provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with
  • To attend court to represent the Trust and provide witness statements as required
  • Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and ‘end of tenancy’ liaison
  • To carry out tenant consultation on issues of housing management and encourage participation generally
  • To attend evening meetings as required in connection with Tenant and Resident Involvement
What we offer
What we offer
  • Learning And Development: Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training & courses
  • Time Off: Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave
  • Prioritising Mental Health: Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins
  • Aviva Pension Scheme: Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover
  • Health Schemes: Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion]
  • Salary Sacrifice Schemes: Cycle to work, and Tusker Car Scheme
  • Fulltime
Read More
Arrow Right

Housing Support officer

To ensure high-quality lead support is given to each individual with a wide rang...
Location
Location
United Kingdom
Salary
Salary:
27050.00 GBP / Year
myshon.co.uk Logo
MYSHON
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Home Care: 1 year (required)
  • Full UK driving licence (required)
  • Be prepared to travel large distances, the accommodation in questions is based in the following areas – Gloucester, Bristol, Bracknell, Exeter, Exmouth and surrounding areas
  • Strong communication skills – written, verbal, and listening
  • Basic IT skills – Outlook, Word, and Excel
  • Previous experience working with vulnerable adults in supported housing settings
  • Willingness to undergo an enhanced DBS check
Job Responsibility
Job Responsibility
  • Work closely with Care Providers, receive referrals for Specialised Supported Accommodation, complete tenancy sign-ups and provide ongoing intensive housing management tasks
  • Monitor, identify and promote practice that safeguards individuals and follow the whistle blowing procedure to raise any concerns
  • Listen and promptly deal with any issues and liaise with the regional housing manager where needed to support with this
  • Liaise with appropriate external professionals in respect of tenants changing needs
  • Inspect areas within the properties in order to arrange repairs and decorations and to ensure rooms are ready for new tenants to move in to. This includes promoting safe and clean use of communal areas and private rooms within the property
  • Ensure relevant health and safety checks are carried out in accordance with the policies and procedures and report any issues
  • Participate in team meetings, new initiatives and future changes to improve service delivery
  • Work in a person-centred approach, with individuals at the forefront of what we do
  • Ensure work practices meet Health & Safety requirements and adhere to the companies Equality and Diversity policy
  • Respect confidentiality and data protection regulations (GDPR) at all times
What we offer
What we offer
  • 25 days annual leave plus Bank Holidays
  • 24 hour EAP Scheme
  • Company pension
  • Life insurance
  • Referral programme
  • Sick pay
  • Winter Flu Vaccination
  • Lone worker safety device designed to protect individuals working alone
  • Free eye tests
  • Fulltime
Read More
Arrow Right
New

Production Assistant

Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners ...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
hogarth.com Logo
Hogarth
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in film production, communication, marketing or related field
  • or equivalent professional experience
  • Familiar with Adobe post-production software functions, such as PR/PS/AE/Flame
  • Excellent written and oral communication skills in both Chinese and English, interpersonal skills and negotiation skills
  • Ability to clearly articulate complex processes and creative concepts
  • Detail-oriented, strong organizational skills, able to manage multiple projects in a fast-paced environment
  • Proactive problem-solving skills, able to remain calm under pressure
  • Able to quickly adapt to changing priorities and tight deadlines while ensuring work quality
  • Strong interest in emerging technologies and creative applications of AI in the Chinese digital field
Job Responsibility
Job Responsibility
  • Assist in managing the entire post-production process for various advertising content, covering TV commercials, digital videos, social media materials, radio commercials and other forms
  • Liaise with agency partners, responsible for the internal post-production rotation of projects, and maintain good cooperative relationships
  • Ensure that all post-production stages are completed on time, on budget, and meet high creative and technical standards
  • Anticipate potential problems, proactively troubleshoot, and propose effective solutions to ensure project progress
  • Manage the final delivery process, ensure all materials are archived in standard formats, and delivered accurately within deadlines
  • Responsible for project/financial processes such as quotation preparation and post-production payment collection
Read More
Arrow Right
New

Technical Support Specialist

Provi is innovating the 240-billion dollar alcohol industry. We’re on a mission ...
Location
Location
United States , Chicago; Austin
Salary
Salary:
64000.00 - 75000.00 USD / Year
provi.com Logo
Provi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Past technical support experience at a SaaS company
  • Experience with CRM software and technical tools such as Salesforce, Jira, Confluence
  • Ability to triage and troubleshoot issues independently and efficiently
  • Excellent organizational skills, verbal and written communication skills, and acute attention to detail
  • An analytical mind and a passion for problem-solving
  • An aptitude for explaining technical concepts to non-technical stakeholders
Job Responsibility
Job Responsibility
  • Serve as a technical escalation point within the Support team
  • responsibilities include incident diagnosis, root cause analysis, and troubleshooting technical issues related to active integrations
  • Escalate and collaborate on complex issues with Engineering teams when necessary
  • Efficiently address tickets related to our clients’ essential business functions, and maintain the ability to clearly communicate complicated technical issues and resolutions to both internal and external stakeholders
  • Independently prioritize issues based on defined criteria
  • Achieve team KPIs of a median Time to Resolution under 48 hours and First Response Time under 1 hour
  • Escalate and collaborate on complex issues with Engineering for quick resolution when necessary
  • Document customer interactions and resolutions accurately in our support ticketing system
  • Work with Support Leadership to recognize usage trends and opportunities for more efficient customer service
  • Collaborate cross-functionally with Product, National Implementations, and the Distributor team by logging feature enhancements, connecting with account managers, staying up-to-date on distributor offerings and industry trends, etc.
What we offer
What we offer
  • Health insurance coverage
  • life and disability insurance
  • a retirement savings plan
  • parental leave
  • paid holidays
  • flexible paid time off (PTO)
  • 401K with match
  • Commuter Perks
  • Employee Assistance Program
  • Unlimited PTO
  • Fulltime
Read More
Arrow Right
New

Sales Consultant

As a Plush Sales Consultant in Kotara, you’ll turn product knowledge and relatio...
Location
Location
Australia , Kotara
Salary
Salary:
Not provided
plush.com.au Logo
Plush Think Sofas
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous sales experience, especially in furniture or other high-value categories like cars, jewellery, luxury goods, or travel
  • Energetic, positive attitude with enthusiasm—even during peak periods
  • Outstanding teamwork and communication skills that build trust with customers and colleagues
  • Openness to feedback and passion for growth—every customer interaction is a learning opportunity
  • Top organizational skills with strong multitasking abilities to keep sales flowing
Job Responsibility
Job Responsibility
  • Deliver a customer experience that makes Plush the first choice for sofas
  • Use expert sales techniques to achieve and exceed daily and weekly targets—your performance shapes your commission
  • Process sales orders quickly and accurately to keep every deal moving forward
  • Boost results with room solutions and add-on sales, increasing your commission with every new opportunity
  • Partner with your Showroom Manager for showroom excellence—visual merchandising and pricing that makes selling easy
What we offer
What we offer
  • Competitive base salary paired with uncapped commission, letting top performers unlock exceptional earnings
  • Continuous training and skill development, equipping you to achieve and advance
  • A collaborative team culture focused on support and celebrating your wins
  • Ongoing training and professional development opportunities
  • A supportive, growth-focused team environment within an ASX-listed company
  • Fulltime
Read More
Arrow Right
New

Front Office Assistant

The Front Office Assistant is responsible for all clerical functions relative to...
Location
Location
United States , Calhoun
Salary
Salary:
18.85 - 28.30 USD / Hour
advocatehealth.com Logo
Advocate Health Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED from an accredited institute required
  • Two year course for medical office assistant at the post-secondary level preferred
  • Prior experience with front desk responsibilities in a medical office setting
  • Knowledge of medical terminology and ICD-9/CPT coding is required
  • Accurate typing and filing skills required
  • Experience in the use of medical office information systems, electronic billing, and other automated functions preferred
  • Candidate must possess strong verbal and written communication skills, have a commitment to customer service, and communicate effectively with all applicable customers and age groups
Job Responsibility
Job Responsibility
  • Responsible for all clerical functions relative to the business aspect of the medical practice
  • Telephone responsibilities
  • Scheduling
  • Filing
  • Copying
What we offer
What we offer
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Opportunity for annual increases based on performance
  • Premium pay such as shift, on call, and more
  • Incentive pay for select positions
  • Fulltime
Read More
Arrow Right
New

Implementation Project Manager

Are you passionate about delivering world-class customer experiences and driving...
Location
Location
United States , St. Louis
Salary
Salary:
79500.00 - 103300.00 USD / Year
karlstorz.com Logo
KARL STORZ
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Engineering, Construction, or related field — or 5+ years of relevant experience
  • 3–5 years in project delivery or consulting
  • 5–7 years in AV/IP technical roles
  • Strong project management skills in field-based environments
  • IT Project Management or Construction Project Management experience strongly desired
  • Proven ability to thrive in high-stress, fast-paced settings
  • Excellent communication, leadership, and organizational skills
  • Willingness to travel between 75% - 90% and work flexible hours
Job Responsibility
Job Responsibility
  • Lead planning and execution of OR installation projects from start to finish
  • Ensure on-time, on-budget delivery with minimal service issues
  • Collaborate cross-functionally with Sales, Service, and Deployment teams
  • Deliver comprehensive customer training and ensure product utilization
  • Proactively gather and act on customer feedback to drive continuous improvement
  • Maintain KARL STORZ’s #1 ranking in customer satisfaction
  • Partner with Sales on proposals, estimates, and customer deliverables
  • Demonstrate technical expertise through low change orders and warranty service tickets
  • Stay sharp with ongoing training and certifications
What we offer
What we offer
  • Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance
  • 3 weeks vacation, 11 holidays plus paid sick time
  • Up to 8 weeks of 100% paid company parental leave
  • 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution
  • Section 125 Flexible Spending Accounts
  • Life, STD, LTD & LTC Insurance
  • Tuition pre-imbursement up to $5,250 per year
  • Fitness reimbursement of up to $200 annually
  • Fulltime
Read More
Arrow Right
New

Kitchen Utility Worker

The Kitchen Utility Worker assists and works in all areas of the kitchen and din...
Location
Location
United States , Temecula
Salary
Salary:
16.90 - 20.28 USD / Hour
atriaseniorliving.com Logo
Atria Senior Living
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Basic reading, writing, and mathematical skills
  • Strong communication and teamwork skills
Job Responsibility
Job Responsibility
  • Assist and work in all areas of the kitchen and dining room
  • Provide a high level of customer service and promote a restaurant style dining atmosphere
  • Work closely with the Director of Culinary Services and/or Executive Director to keep residents satisfied with food and dining programs
  • Assist with the preparation and execution of the Art of Atria Dining enhancement programs
  • Maintain kitchen in a clean, safe, and sanitary condition at all times
  • Adhere to cleaning schedules as assigned
  • Ensure that food is properly stored
  • Assist in dining room cleaning, bussing tables, setting tables, and assisting wait staff
  • Adhere to Quality Enhancement standards and standard food safety practices
  • Assists with preparation and execution of special events, banquets, and theme meals
What we offer
What we offer
  • Competitive Pay
  • Paid Holidays & PTO
  • Comprehensive Health Plans
  • Career Advancement Opportunities
  • Tuition Reimbursement
  • Employee Loyalty Rewards Program
  • Retirement Savings Plan with Employer Match
  • Rewards & Recognition
  • Health & Safety
  • Fulltime
Read More
Arrow Right