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Tenancy Officer

United Kingdom, Islington 23.08 GBP / Hour · Job Posted May 27, 2026
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Job Description

An excellent opportunity has become available for an experienced Tenancy Officer to join a respected Housing Association, managing a Waltham Forest patch and delivering a customer-focused tenancy management service with a strong emphasis on ASB case management and tenancy sustainment.

Job Responsibility

  • Manage a designated patch of properties across Waltham Forest
  • Conduct tenancy visits and tenancy audits to ensure compliance and tenancy sustainment
  • Investigate and manage anti-social behaviour cases from initial report through to resolution
  • Work closely with residents, partner agencies, and support services to resolve tenancy-related issues
  • Maintain accurate tenancy records, case notes, and reports in line with housing policies and procedures
  • Identify safeguarding concerns and make appropriate referrals where required
  • Deliver a visible and responsive housing management service focused on excellent customer care

Requirements

  • Proven experience managing anti-social behaviour and tenancy breaches
  • Strong knowledge of housing management and tenancy legislation
  • Experience carrying out tenancy visits and resident engagement
  • Excellent communication and conflict resolution skills
  • Full UK driving licence and access to a vehicle is essential for managing the patch
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