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360 Resourcing Solutions Logo 360 Resourcing Solutions · Real Estate

Tenancy Manager

United Kingdom, Birmingham Employment contract 25000.00 - 29000.00 GBP / Year · Job Posted May 04, 2026
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Job Description

With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.

Job Responsibility

  • Verify tenant references and assess suitability before move‑in
  • Produce full move‑in packs, including contracts, compliance documents and handover coordination
  • Manage tenancy renewals, including negotiation and contract preparation
  • Process post–move‑in documentation and maintain accurate digital records in the CRM
  • Coordinate checkouts and move‑out reporting, negotiating deposit returns and deductions
  • Handle TDS disputes and manage Reposit/Nil Deposit claims
  • Book and process inventories before move‑in and upon receipt
  • Schedule, review and action property inspections, identifying required works or improvements
  • Oversee reactive maintenance, liaising with landlords, tenants and contractors
  • Manage proactive maintenance and property improvement projects
  • Process contractor invoices for approval and payment
  • Ensure full property compliance with safety regulations (EICR, Gas Safety, EPC, ID checks, R2R etc.)
  • Report departmental KPIs to the Team Leader regularly

Requirements

  • ARLA preferred
  • Experience of working in a customer service environment is essential
  • 6+ months experience working within Tenancy/Property Manager
  • Proficient IT user, able to use MS packages as well as a range of internal systems

What we offer

  • 25 days’ holiday plus bank holidays
  • Enhanced pension scheme based on role
  • Extra holiday allowance grows with length of service
  • Medicash, virtual GP, therapies, dental and optical support
  • Company sick pay increases over time
  • Life Assurance
  • Study support and access to dedicated academy
  • 24/7 mental health services
  • Extra day off on birthday
  • One volunteer day annually
  • Benefit Platform
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