Tenancy Management Negotiator

At KFH, we are London’s largest property services group — and we’re growing. As part of the Lomond group, our services span sales, lettings, block management, surveying, and financial services. What’s the role? This is a fixed term contract for 5 months. As a Tenancy Management Negotiator, you’ll play a vital role in maximising tenancy renewals across your portfolio. You’ll work closely with both landlords and tenants, guiding them through the renewals process while ensuring compliance, strong communication, and commercially sound outcomes. You will be responsible for: - Managing your own portfolio of tenancy renewals - Producing renewal letters to landlords and tenants ahead of expiry dates - Researching local market conditions and advising landlords on renewal terms - Negotiating and agreeing terms between landlords and tenants - Ensuring all renewals activity is fully recorded and compliant on internal systems (RADAR) - Processing renewals and issuing all documents via the online portal - Managing compliance checks including EICR, EPC and Right to Rent where required - Executing tenancy agreements and ensuring all documents are completed correctly - Handling end‑of‑tenancy processes including Section 21 notices and deposit returns - Identifying opportunities to retain tenants or upsell services What can you bring to the role? We’re looking for someone with: - Experience in a renewals or residential lettings role - Knowledge of the regulatory framework within the lettings sector - Strong negotiation skills - Excellent verbal and written communication skills - High attention to detail and strong organisation skills - Resilience and professionalism when handling challenging situations - IT literacy and CRM experience Why join us? At KFH, you’ll be part of a collaborative team that values integrity, customer service, and continuous improvement. We provide comprehensive training, career progression, and access to a wide range of company benefits. KFH. People. We get it.