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Tenancy Management Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , Rochester

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

30000.00 GBP / Year
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Job Description:

At Hyde, we’re committed to creating safe, secure and thriving communities where customers feel supported and respected. We are now seeking a Tenancy Management Advisor to join our frontline Neighbourhoods & Tenancy Services team and play a key role in delivering a responsive, customer-focused housing service.

Job Responsibility:

  • Act as the first point of contact for ASB and tenancy management queries
  • Provide clear, accurate advice and guidance to customers
  • Support early intervention approaches including mediation and prevention
  • Manage and update case records accurately using CRM systems
  • Support tenancy changes including joint-to-sole applications, household updates and bereavement cases
  • Investigate issues such as abandonment, illegal subletting and tenancy breaches
  • Carry out risk assessments and support case planning
  • Work collaboratively with internal teams and external agencies including police, local authorities and safeguarding partners
  • Ensure full compliance with housing legislation, safeguarding, GDPR and organisational policies

Requirements:

  • Experience in ASB, tenancy management or housing-related casework
  • Some knowledge of housing law, tenancy processes and safeguarding principles
  • Strong communication skills with the ability to manage sensitive conversations
What we offer:
  • Excellent pension
  • Generous holiday allowance
  • Life assurance
  • Flexible benefits platform
  • Career development & learning support
  • Volunteering days

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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