Tenancy Management Advisor Job at 360 Resourcing Solutions (Rochester)

Housing Advisor

Would you like to join Hyde as a Tenancy Management Advisor? At Hyde, we’re comm...

Location

United Kingdom , Rochester

Salary:

30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent investigative and case management skills, with the ability to assess risk, gather evidence, and maintain accurate records
Some knowledge of housing law, tenancy processes and safeguarding principles
Strong communication skills with the ability to manage sensitive conversations

Job Responsibility

Act as the first point of contact for ASB and tenancy management queries
Provide clear, accurate advice and guidance to customers
Support early intervention approaches including mediation and prevention
Manage and update case records accurately using CRM systems
Support tenancy changes including joint-to-sole applications, household updates and bereavement cases
Investigate issues such as abandonment, illegal subletting and tenancy breaches
Carry out risk assessments and support case planning
Work collaboratively with internal teams and external agencies including police, local authorities and safeguarding partners
Ensure full compliance with housing legislation, safeguarding, GDPR and organisational policies

What we offer

Excellent pension
Generous holiday allowance
Life assurance
Flexible benefits platform
Career development & learning support
Volunteering days

Fulltime

Head of Asset Management

The Asset Manager will drive performance across a diversified value-add real est...

Location

United Kingdom , London

Salary:

Not provided

Arrow Global Group

Expiration Date

Until further notice

Requirements

Strong knowledge of real estate investment, asset management, leasing, valuations, capex planning, development appraisals and exits. Wide network of capital market and occupational market participants.
High financial literacy, including modelling, IRR, NPV, yield analysis, rent rolls, valuations and business plan tracking.
Ability to interpret leases, tenancy schedules, reports, surveys, appraisals, loan documents and legal due diligence materials.
Advanced Excel capability, with strong report writing and presentation skills.
Understanding of ESG, sustainability regulation, building performance and institutional investor expectations.
Demonstrable use of data and insights led decision making
Commercial, entrepreneurial and hands-on approach with strong stakeholder management skills.
10-15 years+ experience in asset management, investment or fund management, development, transactions, advisory or principal-side real estate investing. While this is a multi-asset sector role, retail shopping centre experience is preferable.
Exposure to value-add strategies such as leasing, repositioning, refurbishment, redevelopment, stabilisation and disposals.
Multi-sector real estate experience preferred

Job Responsibility

Develop and execute asset-level business plans aligned to fund strategy and investment objectives.
Identify and deliver value-add initiatives across leasing, refurbishment, redevelopment, repositioning, operational improvement, income growth, cost control, planning and change of use.
Track performance against underwriting, budgets and fund targets, including occupancy, ERV, NOI, capex, IRR, equity multiple and valuation movement.
Manage leasing strategy, tenant relationships, rent reviews, renewals, regears, vacancies, service charge matters and retention.
Work with property managers to ensure strong operations, tenant service, compliance and cost control.
Lead budgeting, forecasting, cash-flow monitoring and asset-level analysis
maintain financial models and assess the impact of leasing, capex, financing and disposal decisions.
Build, manage, and develop a high-performing asset management team.
Support valuations, investor and fund reporting, internal reviews, investment papers and committee materials.
Manage external advisors and coordinate internal stakeholders across investment, fund management, finance, legal, development, ESG and investor relations.

Fulltime

Customer Service Advisor

We are seeking a Customer Service Advisor to join the Housing Services team with...

Location

United Kingdom , London

Salary:

15.21 - 22.00 GBP / Hour

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Previous experience in a customer service or contact centre role (housing or public sector desirable)
Strong communication and interpersonal skills
Ability to handle challenging situations calmly and professionally
Good IT skills and experience using case management systems
Organised, with the ability to manage a busy workload
A commitment to providing a high standard of service to residents

Job Responsibility

Respond to customer enquiries via phone, email, and face-to-face contact
Provide advice and information on housing services, including repairs, tenancy, and rent queries
Log and manage service requests, ensuring timely resolution
Liaise with internal teams and external partners to resolve customer issues
Maintain accurate records and update internal systems
Handle complaints in line with council procedures
Deliver excellent customer service in line with organisational standards

Fulltime

Customer Service Advisor

As a Customer Service Advisor, you will be the first point of contact for our re...

Location

United Kingdom , Edinburgh

Salary:

25545.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a customer service or call centre role, preferably within property management, student accommodation, or a related sector
Excellent communication skills, both verbal and written, with a friendly and approachable manner
Strong organisational skills and the ability to manage multiple enquiries efficiently
Proficiency in using CRM systems, Microsoft Office, and other common business software
Ability to remain calm and professional when handling challenging situations
Flexibility to work part-time hours as required, with a willingness to adapt to changing priorities
A commitment to delivering outstanding customer service and supporting team goals

Job Responsibility

Respond promptly and courteously to resident enquiries via telephone, email, and in-person
Provide accurate information regarding tenancy agreements, maintenance requests, and community policies
Log and track resident issues using company CRM and escalate where necessary to ensure timely resolution
Maintain up-to-date knowledge of company services, policies, and local area information
Support property management teams with administrative tasks related to resident communication
Contribute to continuous improvement initiatives by providing feedback on common resident concerns and service bottlenecks
Promote a positive and inclusive environment for all residents

What we offer

Competitive salary of £25,545.00 per annum (pro-rated for part-time hours)
Opportunity to gain valuable experience in the student accommodation sector
Supportive and friendly team environment
Training and development opportunities to enhance your career
Access to employee wellbeing programmes
Temporary contract with potential for extension or permanent employment based on performance

Parttime

Lettings Advisor

The Lettings Advisor plays a vital role in ensuring properties are let efficient...

Location

United Kingdom , Manchester

Salary:

32500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Fluent English communication: Strong spoken and written English, with excellent comprehension and professional communication skills
Local knowledge: Street level awareness of the area, including rental values, competitor offerings, and neighbourhoods, with the ability to use this knowledge to add value in conversations and secure lets
Legislation expertise: Strong understanding of lettings legislation and HMO compliance requirements
Organisation and time management: Excellent ability to prioritise tasks, manage deadlines, and maintain accurate records
Interpersonal skills: Confident in dealing effectively with people at all levels, building rapport and trust quickly
Driving requirement: Must have a valid driving license and own car

Job Responsibility

Maintain an understanding of competitor rental levels and hold expert knowledge of each property’s offering within the local marketplace
Book and conduct viewings, both virtually and in person, capture feedback, and guide tenants through the contract-signing process
Manage tenancy takeovers and secure annual renewals
Ensure all compliance documents (e.g., How to Rent guide, EPC, Gas and Electrical certificates) are issued at the correct stage
Take ownership of ongoing property management once tenants move in, including conducting periodic inspections, identifying maintenance issues, responding to tenant concerns, and escalating repairs promptly to protect property value and ensure safety compliance
Monitor rent arrears, chase payments professionally, escalate persistent cases, and ensure all communication is logged accurately in the system
Manage move-in and move-out processes, including inventories, safety checks, deposit returns, and tenant handovers, to deliver a seamless tenant experience
Manage property listings with accurate details and a professional presentation, in collaboration with the Marketing Team
Demonstrate strong customer engagement skills, with the ability to build rapport, handle objections, and communicate clearly and courteously at every stage
Report directly to your line manager while maintaining accurate records of all activity, KPIs, and tenancy progression

What we offer

Generous holiday package: 25 days, plus bank holidays, for work-life balance
Enhanced family leave packages for the important things in life
Exclusive retail discounts to make your money go further
Celebrate your birthday with a well-deserved day off
Car leasing scheme for a comfortable commute
Cycle-to-work scheme to stay active and eco-friendly
2 charity days per year to make a difference in the community
Death in Service for peace of mind

Fulltime

Senior Lettings Negotiator

Shape People’s Living Experiences – One Let at a Time. Are you a confident commu...

Location

United Kingdom , Chelmsford

Salary:

25000.00 - 40000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Minimum of two years experiance as a Lettings Negotiator
Excellent verbal and written communication skills
Strong negotiation, problem-solving, and sales abilities
Highly organized and able to manage a busy schedule with multiple deadlines
An interest in property and a strong desire to build a long-term career in the industry
A full UK driving licence and access to your own car

Job Responsibility

Match tenants with suitable rental properties based on their needs and preferences
Book and conduct viewings, providing a professional and engaging tour of the property
Carryig out valuations (after training if needed)
Act as a trusted advisor to both landlords and tenants, offering guidance throughout the tenancy cycle
Regularly update landlords on viewings, feedback, and market conditions to help secure lets quickly and at the right price
Handle queries and concerns with efficiency and professionalism, always aiming for resolution and satisfaction
Help market properties through online portals, social media, and our in-house platforms
Monitor and report on property performance, adjusting strategy as needed to attract prospective tenants
Negotiate rent, tenancy terms, and deposit arrangements to achieve the best outcome for both parties
Handle objections, clarify queries, and work towards mutually beneficial agreements

What we offer

Competitive basic salary + uncapped commission
Clear career progression opportunities within a growing business
Access to ongoing training and development
A supportive, team-driven workplace with regular social events
Pension scheme, car allowance, monthly team lunches, bonus days off
The chance to make a real impact in people’s lives through exceptional service

Fulltime

Rental Income Support Officer

We are currently recruiting for a Rental Income Support Officer to join a Local ...

Location

United Kingdom , West London

Salary:

31.71 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Proven experience in income collection or rent arrears management within social housing or a local authority
Strong knowledge of housing legislation, welfare benefits, and arrears recovery processes
Experience managing rent accounts and negotiating repayment agreements
Ability to work independently and manage a busy caseload
Excellent communication and customer service skills

Job Responsibility

Manage a portfolio of rent accounts and maximise rental income collection
Proactively contact residents when arrears occur and agree sustainable repayment plans
Provide advice and support relating to Housing Benefit and Universal Credit
Ensure all arrears cases follow relevant legal processes and pre-action protocols
Prepare documentation for legal action, court hearings, and possession proceedings when required
Work closely with tenancy teams, welfare advisors, and external support agencies
Maintain accurate case notes and financial records within housing management systems
Deliver excellent customer service while supporting vulnerable residents

Fulltime

Housing Advisor

We are currently recruiting for an experienced Housing Advisor to join a busy lo...

Location

United Kingdom , South West London

Salary:

30.67 GBP / Hour

Pertemps Network Group

Expiration Date

Until further notice

Requirements

Proven experience working as a Housing Advisor within a local authority
Strong knowledge of homelessness legislation (Housing Act 1996, Homelessness Reduction Act 2017)
Experience managing housing caseloads and making statutory decisions
Excellent communication and customer service skills
Ability to work both independently and as part of a team
Strong IT skills and experience with housing systems

Job Responsibility

Provide comprehensive housing advice and homelessness prevention support
Assess housing needs in line with the Housing Act and relevant legislation
Manage a caseload of clients, including those at risk of homelessness
Conduct interviews and make decisions on housing applications
Liaise with internal departments and external agencies
Support customers with tenancy sustainment and rehousing options
Maintain accurate case records and ensure compliance with GDPR

Fulltime

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Tenancy Management Advisor

Job Description

Job Responsibility

Requirements

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