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At KFH, we are London's largest property services group — and we're growing. As part of the Lomond group, our services span sales, lettings, block management, surveying, and financial services. You will report into our Assistant Manager.
Job Responsibility:
Prepare renewal of tenancy letters, addendums, statements of account, offer confirmation letters and Tenancy Agreements
Email completed documents to landlords and tenants, deal with follow up queries, prepare amended documentation and once approved email to relevant parties
Ensure customer service standards are maintained by answering telephone and responding to emails
Process payments through Sage Pay for Rent or Landlord letting fees
Renew tenant's deposits on TDS website upon renewal and email tenant the new deposit certificate in a timely manner
Requirements:
Proven track record in a similar role
Outstanding communication
Passionate about delivering excellent customer service