Tenancy Management Administrator

At KFH, we are London's largest property services group — and we're growing. As part of the Lomond group, our services span sales, lettings, block management, surveying, and financial services. What's the role? You will report into our Assistant Manager. Responsibilities of an administrator include: Prepare renewal of tenancy letters, addendums, statements of account, offer confirmation letters and Tenancy Agreements. Email completed documents to landlords and tenants, deal with any follow up queries from landlords or tenants, prepare any amended documentation as necessary and once approved email to the relevant parties. Ensure customer service standards are maintained by answering the telephone and responding to emails. Process payments through Sage Pay for Rent or Landlord letting fees. Renew tenant's deposits on the TDS website upon renewal and email the tenant the new deposit certificate in a timely manner. At KFH we are looking for an administrator with a proven track record in a similar role, an administrator that offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results, and enhancing our reputation. Why join us? At KFH, you'll be part of a collaborative team that values integrity, customer service, and continuous improvement. We provide comprehensive training, career progression, and access to a wide range of company benefits.