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360 Resourcing Solutions Logo 360 Resourcing Solutions · Real Estate

Tenancy Housing Officer

United Kingdom, Harrow Employment contract 33600.00 - 38000.00 GBP / Year · Job Posted June 15, 2026
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Job Description

Would you like to join Hyde as a Tenancy Management Officer? At Hyde, we believe everyone deserves a safe, secure and well-managed home. Our Tenancy Management Officers play a vital frontline role in making this happen—supporting customers, tackling anti-social behaviour, and protecting the sustainability of our communities. This is a unique opportunity to make a meaningful difference in later living communities. You'll play a vital role in ensuring customers feel safe, supported, and connected—while helping to shape thriving, inclusive neighbourhoods.

Job Responsibility

  • Leading and resolving ASB and tenancy enforcement cases from start to finish
  • Conducting investigations, risk assessments and developing clear case plans
  • Managing breaches including illegal occupation, abandonment and subletting
  • Supporting sensitive cases involving safeguarding, domestic abuse and vulnerability
  • Preparing high-quality legal documentation and attending court where necessary
  • Working closely with police, local authorities, safeguarding teams and community partners
  • Maintaining accurate records and ensuring compliance with legislation and policy
  • Identifying trends and contributing to service improvement and prevention strategies

Requirements

  • Strong experience in Anti Social Behaviour (ASB) or tenancy management, ideally within social housing or a similar regulated environment
  • Strong investigative and case management skills
  • Confidence handling complex, sensitive and sometimes confrontational situations
  • Excellent communication skills with the ability to build trust and de-escalate issues
  • Experience working collaboratively across agencies and internal teams
  • A methodical and evidence-led approach to decision making
  • A commitment to delivering fair, proportionate and legally sound outcomes

What we offer

  • Excellent pension
  • Generous holiday allowance
  • Life assurance
  • Flexible benefits platform
  • Career development & learning support
  • Volunteering days
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