Tenancy Housing Officer Job at 360 Resourcing Solutions (Dartford)

Tenancy Housing Officer

Would you like to join Hyde as a Tenancy Management Officer? At Hyde, we believe...

Location

United Kingdom , Harrow

Salary:

33600.00 - 38000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong experience in Anti Social Behaviour (ASB) or tenancy management, ideally within social housing or a similar regulated environment
Strong investigative and case management skills
Confidence handling complex, sensitive and sometimes confrontational situations
Excellent communication skills with the ability to build trust and de-escalate issues
Experience working collaboratively across agencies and internal teams
A methodical and evidence-led approach to decision making
A commitment to delivering fair, proportionate and legally sound outcomes

Job Responsibility

Leading and resolving ASB and tenancy enforcement cases from start to finish
Conducting investigations, risk assessments and developing clear case plans
Managing breaches including illegal occupation, abandonment and subletting
Supporting sensitive cases involving safeguarding, domestic abuse and vulnerability
Preparing high-quality legal documentation and attending court where necessary
Working closely with police, local authorities, safeguarding teams and community partners
Maintaining accurate records and ensuring compliance with legislation and policy
Identifying trends and contributing to service improvement and prevention strategies

What we offer

Excellent pension
Generous holiday allowance
Life assurance
Flexible benefits platform
Career development & learning support
Volunteering days

Fulltime

Neighbourhood Housing Officer

Hyde is looking to recruit a Neighbourhood Housing Officer. As part of Hyde’s co...

Location

United Kingdom , Croydon

Salary:

37000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience within a site-based Neighbourhood or Housing position
Strong organisational and time management skills to effectively prioritise tasks and meet deadlines
Excellent communication and interpersonal skills for effective stakeholder engagement
Attention to detail and ability to maintain accurate documentation
Problem-solving skills to address maintenance and tenancy issues

Job Responsibility

Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards
Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable
Provide a proactive front-line service to customers
Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities
Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings
Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement
Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation
Maintain accurate records, documentation, and databases related to property management activities
Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery

What we offer

Great holidays
Volunteering days off
35 hour working week (9-5)
A fantastic pension
Life insurance
Cashback on healthcare
Shopping discounts

Fulltime

Housing Officer

Location

United Kingdom , North East

Salary:

25110.00 - 32090.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Valid Driving Licence and access to your own vehicle

Job Responsibility

Conduct resident sign-ups, ensuring occupancy agreements, keys, and Resident Handbooks are issued and explained clearly
Ensure residents understand their occupancy terms and security of tenure based on their agreement type
Use current toolkits, processes, and documentation
ensure outdated materials are discarded
Support residents with Housing Benefit and/or Universal Credit claims at sign-up and throughout their tenancy
Advise on and assist with property adaptations where applicable

What we offer

27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership

Parttime

New

Temporary Accommodation Housing Officer

We are currently recruiting for an experienced Temporary Accommodation Housing O...

Location

United Kingdom , East London

Salary:

22.44 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Experience working within housing management, temporary accommodation, or homelessness services
Good knowledge of housing legislation, including the Housing Act 1996 and temporary accommodation duties
Experience carrying out property inspections and managing housing-related casework
Knowledge of anti-social behaviour, tenancy management, safeguarding, and housing enforcement
Strong customer service and communication skills
Excellent organisational skills with the ability to manage a varied caseload
Experience working with vulnerable residents and partner agencies
Good IT skills and experience using housing management systems.

Job Responsibility

Deliver a high-quality housing management service across temporary accommodation
Act as the first point of contact for residents, resolving enquiries and providing advice and support
Carry out regular property inspections to assess condition, health and safety, and compliance standards
Identify and investigate tenancy or licence fraud, making referrals where appropriate
Manage tenancy and licence issues, including anti-social behaviour, abandonment, breaches, and enforcement action
Support residents with tenancy sustainment, signposting to specialist support services where required
Work closely with repairs teams, contractors, managing agents, and internal departments to resolve property issues
Prepare casework for legal proceedings and attend court where necessary
Maintain accurate case records using housing management systems
Identify and escalate safeguarding concerns in line with statutory procedures.

Fulltime

New

Housing Officer

Location

United Kingdom , Kirkby-In-Ashfield

Salary:

32061.00 - 34434.00 GBP / Year

360 Resourcing Solutions

Expiration Date

July 19, 2026

Requirements

Experience of working in social housing (Council/Housing Association/Registered Social Housing) in a similar role
Experience of working with the public and liaising with a range of stakeholders (voluntary/statutory and partner agencies)
The ability to remain calm under pressure and to manage challenging situations
Experience of working within a team and proactively work towards joint targets
Excellent interpersonal and communication skills at all levels
Ability to organise workload and to work with minimal supervision

Job Responsibility

Manage a local patch of properties in the Ashfield district
Deal with all aspects of tenancy and estate management including providing advice and support to sustain tenancies, working in partnership with stakeholders, and taking enforcement action when necessary
Work mainly out on our estates in the district, visiting customers in their own home, and establishing good relationships across the community
Manage a varied caseload, as well as the preparation of legal documentation and attendance at Court

What we offer

30 days’ annual leave (rising to 35 after 5 years’ service) + bank holidays
Access to the Local Government Pension Scheme
Hybrid working – patch/office/home

Fulltime

Housing Officer

Forward Housing has an exciting opportunity available for a Housing Officer to j...

Location

United Kingdom , Grantham

Salary:

31521.10 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Working towards (or willing to complete) a Level 4 CIH qualification
Experienced in delivering excellent customer service, especially for people with a learning disability
Skilled at building effective stakeholder relationships
Enthusiastic, determined, and passionate about housing management
Knowledgeable (or keen to learn) about social housing frameworks, especially in Supported Housing and Exempt Accommodation

Job Responsibility

Maintain accurate property records and act as the main contact for tenants and care teams
Monitor rent accounts, liaising with Housing Benefit teams and resolving issues promptly
Support tenants with tenancy responsibilities and new tenancy sign-ups
Work with the Repairs team to minimise voids and ensure properties are ready for re-letting
Assist with compliance monitoring and service charge budgets
Collaborate with finance, care commissioners, and adult social care teams

What we offer

Supportive, values-driven organisation
Opportunities for professional development and CIH qualifications
The chance to make a meaningful impact every day

Fulltime

Housing Officer

Our Housing Officers will provide technical or professional expertise and advice...

Location

United Kingdom , Enfield Lock

Salary:

36565.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in providing technical or professional expertise and advice
Experience in delivering a comprehensive customer focussed, proactive and high-quality neighbourhood management service
Experience in managing a portfolio of tenancies
Experience in investigating Anti-Social Behaviour cases
Knowledge of legislation and regulatory requirements related to housing

Job Responsibility

To provide a comprehensive customer focussed, proactive and high-quality neighbourhood management service across a defined neighbourhood of under 450 properties from the start to end of their tenancy
Ensure that all tenant records on our HMS are up to date with the correct information and each contact with the tenant is recorded accordingly
Deliver a comprehensive voids and lettings service across your neighbourhood
Encourage resident involvement with the tenants in your neighbourhood
Be responsible for managing a portfolio of tenancies, working within agreed policies and procedures and utilising all appropriate and available tools to manage tenancies effectively
Lead on delivering a programme of neighbourhood, estate and patch/property inspections to ensure they are well maintained and managed, present a safe and secure environment for customers and visitors
Identify and report any safeguarding issues in line with our Safeguarding policies
Investigating all types of Anti-Social Behaviour cases to satisfactory conclusion
Deliver services that meet legislation and regulatory requirements and reflect best practice and deliver excellent customer service at all times
Uphold our values working collaboratively with colleagues across the Association

What we offer

25 days annual leave entitlement plus public holidays
Health care cashback scheme
Employee Assistant Programme (inc. free counselling and leagal advice)
Generous pension scheme
Supportive and friendly working environment

Fulltime

Housing Officer

HOUSING OFFICER - INVERNESS-SHIRE, UK (TEMPORARY POST) Our client is a well-res...

Location

United Kingdom , Inverness-shire

Salary:

21.53 - 22.53 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Achieved or actively working towards a Housing HNC or equivalent qualification
Educated at least to Higher grade
Several year's experience working in a customer-focused environment
Minimum of 2 year's relevant experience within housing management, tenancy support, and/or allocations
Experience in managing challenging situations with resilience, flexibility, and confidence
Current and full UK driving licence with access to own vehicle
ability to travel independently across various locations within the area
Strong communication skills, both written and verbal, with the ability to engage effectively with diverse audiences
Good understanding of relevant legislation, policies, and good practice within social housing
Proficiency in managing complaints and resolving conflicts professionally

Job Responsibility

Deliver effective housing management services relating to Tenancy Sustainment, Allocations, Anti-Social Behaviour, Estate Management, Income Management, and Voids
Provide clear information and advice to customers on relevant policies, legislation, and their tenancy obligations
Engage with customers to develop and deliver local services in accordance with Scottish Social Housing Charter requirements
Investigate and respond to customer contacts, including complaints, following the Scottish Public Sector Ombudsman (SPSO) complaints process and internal guidance
Help to develop and maintain effective internal and external working relationships with stakeholders and partners
Assist in the development and application of relevant policies, procedures, and best practices
Ensure all duties are carried out in line with the organisation's values and policies

What we offer

Mileage allowance
Hybrid working arrangements
Supportive team
Opportunity to work within a supportive team dedicated to making a positive difference in local communities

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Tenancy Housing Officer

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