Tenancy Audit Officer Job at 360 Resourcing Solutions (Slough)

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Tenancy Audit Officer

Slough Borough Council is looking to hire two motivated, confident and community...

Location

United Kingdom , Slough

Salary:

30160.00 - 35530.00 GBP / Year

360 Resourcing Solutions

Expiration Date

July 17, 2026

Requirements

Strong customer service skills
Ability to communicate clearly and calmly
Confidence to work independently
Ability to build trust
Ability to stay professional under pressure
Ability to keep accurate records
Comfortable using Microsoft Office packages including Word, Excel and Outlook

Job Responsibility

Make every visit count
Help protect homes, support residents, and strengthen communities across Slough
Carry out scheduled and ad-hoc home visits across Slough
Gather vital information about occupancy, tenancy arrangements, household circumstances and property condition
Help the Council keep accurate records and identify where tenants may need additional support
Identify repairs, safeguarding concerns, domestic abuse or anti-social behaviour issues, and suspected tenancy fraud

What we offer

26 days’ annual leave, rising to 30 days after 2 years and 33 days after 5 years’ service
The Local Government Pension Scheme
Wellbeing initiatives and employee networks
Tax-free childcare and childcare services
Season ticket loan to help with rail or bus travel to and from work

Fulltime

Senior Tenancy & Support Officer

This role is based within a 33-bed supported accommodation service for young ref...

Location

United Kingdom , Nottingham

Salary:

14.00 - 15.00 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven experience within supported housing, housing support, or social care
Experience signing up customers to new tenancy agreements
Proven experience submitting Housing Benefit claims and/or managing Universal Credit housing element claims
Demonstrable experience creating person-centred support plans independently from scratch
Demonstrable experience completing risk assessments independently from scratch
Experience managing a structured caseload
Strong safeguarding knowledge
Excellent written documentation and IT skills
Ability to work within a multi-agency and legislative framework
Enhanced DBS required

Job Responsibility

Conduct new tenancy sign-ups and clearly explain tenancy agreements and scheme policies
Submit new Housing Benefit claims and manage ongoing Universal Credit housing element cases
Liaise with local authorities regarding benefit queries or delays
Support residents in understanding rent liabilities and preventing arrears
Complete property inventory checks at move-in
Assist with monitoring housing-related payments
Conduct full initial needs assessments upon admission
Create comprehensive, person-centred support plans from scratch
Develop detailed and dynamic risk assessments from scratch
Regularly review and update support plans and risk documentation

Fulltime

Tenancy & Property Liaison Officer

To support people living in supported living services to successfully establish,...

Location

United Kingdom , Highbury

Salary:

30000.00 - 35000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in supported living, social housing, housing management or welfare benefits
Strong understanding of: Tenancy law and housing rights
Welfare benefits system
Working with vulnerable adults (LD, autism, mental health, complex needs)
Ability to work confidently with local authorities, DWP, RSLs and commissioners
Excellent communication, negotiation and case management skills
Understanding of safeguarding and person-centred practice

Job Responsibility

Support tenants to understand their tenancy agreements, rights and responsibilities
Assist with sign-up processes, tenancy reviews, variations and terminations
Support tenants to maintain compliance with tenancy conditions, including neighbour relations, property care and anti-social behaviour prevention
Work with care teams to embed tenancy sustainment into support plans and risk management
Act as advocate for tenants in housing-related matters
Support tenants to apply for and maintain appropriate welfare benefits
Liaise with local authorities, DWP, appointeeships and corporate deputies
Monitor rent accounts, arrears risks and liaise with RSL income teams to prevent eviction
Act as the operational link between the care provider and the Registered Social Landlord / property owner
Manage day-to-day liaison on: Repairs and maintenance

Fulltime

Housing Skills Coach

Accountability for the delivery of a cohesive and comprehensive referral strateg...

Location

United Kingdom

Salary:

32000.00 - 38000.00 GBP / Year

Total Training Provision

Expiration Date

Until further notice

Requirements

Level 3 qualification in Housing, Community Development, Advice and Guidance, Learning and Development, Education, or a related discipline, or equivalent occupational experience
Functional Skills Level 2 in English and Mathematics (or equivalent)
Experience of coaching, supporting, mentoring, or developing individuals within a housing, community, employability, customer service, or work-based learning environment
Proven experience of supporting learners, colleagues, tenants, or customers to achieve personal, professional, or organisational goals through structured development activities
Knowledge and understanding of the housing sector, including tenancy management, customer service, safeguarding, welfare support, and resident engagement
Understanding of learning, coaching, assessment, and development practices, including setting objectives, monitoring progress, and evidencing achievement
Excellent communication, interpersonal, and presentation skills, both verbal and written, with the ability to build positive relationships with a wide range of stakeholders
Strong IT and digital skills, including Microsoft Office applications, learner management systems, case management systems, and online learning platforms
Ability to manage a varied caseload, prioritise workloads effectively, and work to agreed targets and deadlines
Ability to work independently with minimal supervision while contributing positively as part of a wider team

Job Responsibility

Deliver and facilitate coaching, training, and development activities that follow the agreed learner journey and support learners in gaining and applying new housing-related knowledge, skills, and behaviours within their role and workplace
Support learners to develop the English, maths, digital, and communication skills required to be effective within the housing sector, signposting to additional support where required
Complete the required learner reviews, progress meetings, and workplace visits in line with organisational, quality, and funding requirements
Engage with line managers and workplace mentors to ensure learners receive appropriate support, guidance, and opportunities to develop the knowledge, skills, and behaviours outlined within their learning plan
Coach learners to gather and present appropriate evidence of competence, supporting progress towards qualification achievement, professional development goals, and successful completion of learning programmes
Monitor learner engagement, attendance, wellbeing, and progression, taking appropriate action to reduce withdrawals and support successful outcomes
Deliver and embed enrichment activities relating to safeguarding, Prevent, equality, diversity and inclusion, British Values, tenancy sustainment, and wider personal development
Manage and complete all administrative duties within agreed timescales, ensuring learner records, reports, and documentation remain accurate, compliant, and up to date
Maintain current knowledge of housing legislation, regulatory requirements, sector developments, and best practice through continuous professional development and standardisation activities
Research housing sector developments, policy changes, customer service trends, and employer requirements to ensure coaching and support remain relevant and effective

What we offer

25 days annual leave + extra Christmas shopping day + extra day for Birthday + 8 Bank Holidays = Total 35 Days
Additional 2 days leave after 2 years' service
Additional 2 days leave after 5 years' service
Additional 2 days leave after 10 years' service
Work Anniversary vouchers (£10 for every year reached)
Access to the Westfield Health Plan after probation
Health Assured from Day 1
Early Finish Fridays on the 2nd Friday of every month (3pm finish)
Dress Down Fridays
Buy up to 5 days of annual leave and sell up to 3

Fulltime

Marketing Assistant

The Marketing assistant (AdOps Specialists) provide operational support to Clien...

Location

Romania , Iași

Salary:

Not provided

Awin Global

Expiration Date

Until further notice

Requirements

Fluent in English
Able to prioritise workload and meet multiple client deadlines
Willing to help peers and pick up additional tasks to share the workload
Show impeccable attention to detail for internal and external-facing work
Demonstrate a proactive approach to improving efficiencies and quality of work
Take charge of individual responsibilities and arrange appropriate cover for time off
Once settled, be approachable and help train more junior members of staff in the company
Experience with Microsoft Office, like Teams, Excel, PowerPoint, Outlook, etc.
Affinity with online (affiliate) marketing
Eagerness to learn and be resourceful in trying it yourself first, taking on a challenge, and putting yourself out there

Job Responsibility

Upload offers and creatives to advertiser programs and assist with communicating details to publisher partners
Assist with producing regular reports, extracting, and manipulating data for interpretation by CS teams
Produce gap analysis reports and recruit affiliates onto programs in collaboration with account management and publisher teams
Perform program audits and monitor affiliate performance to ensure network compliance
Conduct ad-hoc account health checks, competitor benchmarking, and other requests
Take a proactive approach with assigned projects and cases, escalating issues to the appropriate team member/level when necessary
Setting up new collaborations between the publisher and the advertiser, reviewing publisher invitations to the advertiser’s program
Processing sales validation, booking in bonuses, or tenancy in the Awin system to ensure correct payment for generated sales
You will be working with the Salesforce system to manage AM's requests for different world-leading brands

What we offer

Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves
Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately
Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
Meal Vouchers: You will be supported with a certain net sum to spend it on a variety of lunches
Health & Wellbeing: The insurance covers several types of health, vision and / or dental treatments for you and for up to one additional family member
Remote Working Furniture Package: After 3 months of employment, you will be eligible for a furniture package, which should enable you to set up a proper workplace at your remote working location
Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program

Fulltime

Housing Officer

We are currently working with a local authority in Staffordshire who are looking...

Location

United Kingdom , Staffordshire

Salary:

24.00 - 25.00 GBP / Hour

Vivid Resourcing

Expiration Date

Until further notice

Requirements

Previous experience working as a Housing Officer within a local authority or housing association
Strong ASB case management experience
Confident managing a varied tenancy management workload
Ability to work independently and manage priorities effectively
Full UK driving licence and access to a vehicle is preferred

Job Responsibility

Managing a mixed caseload across multiple housing patches
Handling anti-social behaviour cases from initial reports through to resolution
Managing general tenancy management issues including breaches of tenancy, estate management and tenancy sustainment
Conducting home visits and tenancy audits
Working closely with internal departments and external agencies
Providing a customer-focused housing management service to tenants and residents

Neighbourhood Team Leader – Income

At MSV Housing, we’re passionate about providing safe, high‑quality homes and su...

Location

United Kingdom , Manchester

Salary:

42706.00 - 44988.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Expert knowledge of income recovery and rent arrears enforcement, including court attendance, arrears reduction, account auditing and performance improvement
Proven experience of tenancy management within a social housing environment
A track record of coaching and developing teams to meet performance standards
Strong organisational skills and the ability to manage competing priorities
A customer-focused approach with a commitment to delivering excellent services
Excellent interpersonal skills and the ability to build positive relationships
A commitment to continuous professional development in leadership and housing management is essential

Job Responsibility

Maximise rental income by leading income collection and recovery in line with policy and sector best practice, helping to safeguard MSV’s financial sustainability
Champion customer and community needs, identifying challenges and empowering frontline teams to deliver responsive, resilient services
Lead and inspire Neighbourhood Officers and Coordinators, driving performance, collaboration and accountability
Shape strategy and service improvement, contributing to the development of MSV’s Neighbourhood Strategy and promoting our values
Ensure regulatory compliance, operating within the Regulator of Social Housing’s Consumer Standards
Build strong partnerships, working collaboratively across teams and with external agencies to enhance the customer journey

What we offer

Essential car user allowance
Flexible working, with home-working kit provided (minimum two office days per week)
33 days’ annual leave plus bank holidays, with a holiday buy scheme
Pension scheme with up to 10% matched contributions
Health cash plan covering optical, dental and more
Enhanced sick pay (up to 3 months full pay and 3 months half pay)
Health and wellbeing support, including EAP, counselling and wellbeing initiatives
Life assurance (subject to pension membership)
Learning and development opportunities
Strong commitment to Equality, Diversity and Inclusion, supported by employee network groups

Fulltime

Senior Supported Housing Officer

Are you experienced in social housing and mental health support, with the abilit...

Location

United Kingdom , Croydon

Salary:

32404.74 - 33700.93 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience in social housing
Experience in the mental health sector
GCSE English and Maths (or equivalent)
Strong working knowledge of welfare benefits linked to housing
Good IT skills, including Microsoft packages and client databases
Clear written and verbal communication skills
The ability to manage competing priorities and meet deadlines
Awareness of tenancy sustainment and current housing issues
Enhanced DBS clearance
Flexibility to work unsociable hours as part of the On-Call rota

Job Responsibility

Deliver an effective and client-focused housing support service
Support Housing Officers to set clear, measurable goals with clients
Complete regular audits of Inform, our client management database
Prepare reports on client matters and service delivery
Ensure properties are safe, well maintained and compliant with Health and Safety legislation
Record and report any breaches of policy, procedure or performance concerns
Oversee safeguarding practice in line with organisational policy
Provide supervision to Supported Housing Officers and Bank Workers
Oversee Relief Worker supervision and training
Provide cover across QVT schemes where required

What we offer

Salary progression after successful probation
Full-time hours, 35 per week
Paid enhanced DBS check
Opportunity to take on leadership responsibility
Meaningful work within a respected specialist housing charity

Fulltime

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Tenancy Audit Officer

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