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We are seeking a reliable, proactive Administrator to join a welcoming and supportive team. Based in a modern office with beautiful views, this position offers a fantastic opportunity to become part of a company that truly values its people. This role will start on a temporary basis, with the potential to become permanent for the right candidate, so immediate availability or a short notice period is essential.
Job Responsibility:
Answer phone and digital queries quickly and pass them on when needed
Build trust fast, explain things clearly, and handle tough conversations with care
Support customers through forms, documents, checks, and accessibility needs
Send out statements, balance updates, and settlement letters on time
Handle queries via phone, email, webchat, and post, keeping records accurate
Keep customer files up to date and maintain the internal system
Assist with extra tasks and cover for colleagues when needed
Suggest better ways of working, including using new tech like AI tools
Requirements:
Strong communication skills, both written and verbal
Attention to detail and accuracy in data entry
Excellent customer care skills with a professional telephone manner
A proactive attitude with the ability to multitask
Previous experience in an administrative role would be advantageous
Ability to work independently and as part of a team
Must be a driver (due to location)
What we offer:
Weekly pay
Access to Boost - platform with discounts on retailers, wellbeing hub, exercise area, mindfulness section
Temporary candidate of the month award
Temporary candidate lunches/treats
Online timesheets
Dedicated consultant as an additional layer of support