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Temporary to Permanent Customer Service Administrator

United Kingdom, Taunton 12.82 GBP / Hour · Job Posted February 28, 2026
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Job Description

We are seeking a reliable, proactive Administrator to join a welcoming and supportive team. Based in a modern office with beautiful views, this position offers a fantastic opportunity to become part of a company that truly values its people. This role will start on a temporary basis, with the potential to become permanent for the right candidate, so immediate availability or a short notice period is essential.

Job Responsibility

  • Answer phone and digital queries quickly and pass them on when needed
  • Build trust fast, explain things clearly, and handle tough conversations with care
  • Support customers through forms, documents, checks, and accessibility needs
  • Send out statements, balance updates, and settlement letters on time
  • Handle queries via phone, email, webchat, and post, keeping records accurate
  • Keep customer files up to date and maintain the internal system
  • Assist with extra tasks and cover for colleagues when needed
  • Suggest better ways of working, including using new tech like AI tools

Requirements

  • Strong communication skills, both written and verbal
  • Attention to detail and accuracy in data entry
  • Excellent customer care skills with a professional telephone manner
  • A proactive attitude with the ability to multitask
  • Previous experience in an administrative role would be advantageous
  • Ability to work independently and as part of a team
  • Must be a driver (due to location)

What we offer

  • Weekly pay
  • Access to Boost - platform with discounts on retailers, wellbeing hub, exercise area, mindfulness section
  • Temporary candidate of the month award
  • Temporary candidate lunches/treats
  • Online timesheets
  • Dedicated consultant as an additional layer of support

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