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Office Angels Logo Office Angels · IT - Software Development

Temporary Tech Support Specialist

United Kingdom, London 17.00 GBP / Hour · Job Posted June 04, 2026
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Job Description

Are you passionate about technology and helping others? Do you thrive in fast-paced environments where every day brings new challenges? If so, we have an exciting opportunity for you! Our client is seeking a Temporary Tech Support Specialist to join their dynamic Support Services team. Our client, a AI‑driven upskilling platform helping businesses adopt new technologies with confidence. They identify organisational skills gaps, provide expert assessments of your workforce capabilities, and deliver tailored learning pathways aligned to your business goals. Our platform empowers teams to develop the skills they need to thrive in a rapidly evolving tech landscape. They are a tech‑driven training and apprenticeship provider that focuses on creating alternative career pathways and helping organisations close digital and technical skills gaps. As a Tech Support Specialist, you'll play a crucial role in providing exceptional support to a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Support Manager, your primary responsibility will be to handle support issues through Intercom with clarity, empathy, and urgency.

Job Responsibility

  • Respond to support tickets
  • problem solving & troubleshooting
  • technical ticket writing
  • build trust
  • manage complaints
  • prioritize tickets
  • act as a role model
  • become a product expert

Requirements

  • Experience within tech specialist role within customer support, ideally in education or tech-enabled environments
  • tech savvy
  • strong background in building trust and managing expectations effectively
  • fluent in Plain English, with the ability to explain complex topics clearly
  • strong interest in technology-enabled products and experience with AI-driven support workflows
  • excellent reading comprehension and analytical skills

What we offer

  • Growth opportunity
  • innovative team
  • impactful work
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