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Office Angels Logo Office Angels · IT - Administration

Temporary Tech Support Specialist

United Kingdom, London 17.00 GBP / Hour · Job Posted June 04, 2026
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Job Description

Are you passionate about technology and helping others? Do you thrive in fast-paced environments where every day brings new challenges? If so, we have an exciting opportunity for you! Our client is seeking a Temporary Tech Support Specialist to join their dynamic Support Services team. As a Tech Support Specialist, you'll play a crucial role in providing exceptional support to a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Support Manager, your primary responsibility will be to handle support issues through Intercom with clarity, empathy, and urgency. Job: Temporary Tech Support Specialist. Start Date: ASAP. Duration: 3 months with possible extension. Pay: £17 p/h. Hours: 09:00 - 17:30. Work Pattern: 3 days office-based, including Thursdays and Fridays, with 2 days working from home.

Job Responsibility

  • Respond to Support Tickets: Provide timely and effective support to users, ensuring their needs are met with professionalism
  • Problem Solving & Troubleshooting: Investigate user-reported issues by replicating scenarios and utilizing structured troubleshooting guides
  • Technical Ticket Writing: Document findings and next steps clearly and accurately, following internal guidelines
  • Build Trust: Maintain strong communication with customers, especially in handling escalated issues
  • Manage Complaints: Approach challenging conversations with care, striving for effective resolutions
  • Prioritize Tickets: Balance efficiency with accuracy while managing a high volume of support tickets
  • Act as a Role Model: Set standards for tone of voice, responsiveness, and service quality within the team
  • Become a Product Expert: Stay updated on product features and releases to enhance support approaches.

Requirements

  • Experience within tech specialist role within customer support, ideally in education or tech-enabled environments
  • Strong background in building trust and managing expectations effectively
  • Fluent in Plain English, with the ability to explain complex topics clearly
  • Strong interest in technology-enabled products and experience with AI-driven support workflows
  • Excellent reading comprehension and analytical skills.

What we offer

  • Growth Opportunity: Our client is rapidly expanding, and this role offers the chance to learn and lead in a dynamic environment
  • Innovative Team: Work with a proactive team that values continuous improvement and collaboration
  • Impactful Work: Your contributions will help shape the customer experience and elevate support quality.
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