This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Supervisors play a key role on the LUSH shop floor, leading by example to deliver exceptional customer experiences and drive strong sales performance. You'll bring energy, initiative, and a genuine passion for connecting with customers, while motivating your team to achieve shared goals. You'll take ownership of the floor, confidently prioritising tasks and responding to the needs of both the customer and the business in a fast-paced environment. Through clear communication and teamwork, you'll create a positive, high-performing atmosphere where everyone feels supported and empowered.
Job Responsibility:
Collaborate with the management team to build a strong, motivated shop floor team
Support the store manager in creating a customer-focused team that delivers exceptional experiences
Lead by example on the shop floor, coaching and motivating through feedback and presence
Drive sales and achieve targets by focusing on customer experience and team performance
Delegate effectively to ensure smooth daily operations and a positive store environment
Take ownership of key KPIs including sales, stock, and staffing to support store success
Maintain high visual and operational standards, from displays to cleanliness and stock flow
Create a consistently engaging, uplifting atmosphere that makes every customer visit memorable
Requirements:
Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience
Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team
Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals and fostering a supportive work environment through continuous team growth
Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with your manager, fellow supervisors and sales team
What we offer:
Holiday allowance
50% discount on Lush products and spa treatments
Profit-based bonus
Complimentary spa treatment*
Pension scheme
Paid day off for your birthday
Cycle to work scheme*
Discounted rail and bus season tickets
Employee assistance programme
6 months’ full pay for parental leave (primary caregiver)*