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We are currently seeking a customer focused Service Advisor for a short term temporary assignment supporting a busy After sales department within a professional automotive environment. This is an excellent opportunity for someone who can quickly integrate into a team and provide hands on support during a peak period. As a Temporary Service Advisor, you will act as the main point of contact for customers, helping to ensure a smooth, efficient and professional service experience. You will support the After sales team by managing bookings, handling enquiries and keeping customers fully updated throughout the process.
Job Responsibility
Greet customers in a friendly and professional manner and book in vehicles
Explain required work and obtain customer authorisation
Liaise with technicians and provide clear updates to customers
Handle incoming calls and customer enquiries efficiently
Support with invoicing and general administrative tasks
Maintain accurate records using systems such as Kerridge
Ensure the front desk remains welcoming and organised
Requirements
Previous customer facing experience is essential
Service Advisor experience desirable
Strong communication and organisational skills
Confident managing both telephone and face to face interactions
Friendly, professional and approachable manner
Ability to work calmly and efficiently in a busy environment
Experience within a car dealership or showroom is beneficial
Previous experience within the motor industry is essential for this role