Temporary Property Management Administrator

• Answer incoming phone calls and take detailed messages
• Respond promptly to emails across shared in boxes (Postmaster & Management)
• Maintain clear communication with landlords, tenants, and contractors
• Log maintenance issues in the management database and coordinate repairs
• Arrange appointments and liaise between contractors, tenants, and landlords
• Process and save contractor invoices
• Support tenancy lifecycle processes: Set up new tenancy files and follow onboarding checklists, Assist with pre-tenancy checks, Help coordinate end-of-tenancy tasks
• Handle landlord and tenant complaints with professionalism
• Weekly compliance checks and scheduling, including: EICR (Electrical Installation Condition Reports), Gas Safety inspections, PAT testing (Portable Appliance Testing)
• Manage tenancy deposit returns and update DPS claim records and spreadsheets
• Collaborate closely with lettings negotiators
• Log and track key handovers to contractors
• Provide general administrative support and handle ad-hoc duties as required

• Excellent organisational and communication skills
• A proactive and hands-on approach to problem-solving
• Strong attention to detail and ability to multitask
• Prior experience in property management or office administration (preferred)
• A friendly and team-oriented attitude

Prior experience in property management or office administration