Temporary Post Sale Experience Coordinator Job at Sotheby's (London)

Pre-Sale Experience Coordinator

Sotheby’s is looking for an experienced Pre-Sale Experience Coordinator to own t...

Location

United Kingdom , London

Salary:

Not provided

Sotheby's

Expiration Date

Until further notice

Requirements

Degree holder in business administration or equivalent field preferred
At least 3+ years’ experience in business administration and/or client service
Exceptional client service skills including strong verbal and written communication skills
Ability to multi-task, prioritize and manage challenging deadlines
A pragmatic approach to problems, with excellent resourcefulness
Enthusiastic with an ability to think on your feet and remain clam under pressure
Highly organized and detail oriented
Ability to work independently and as part of a team
Prior experience with SAP is an advantage
Strong knowledge of Sotheby’s systems, Microsoft Office particularly Word, Excel, Outlook.

Job Responsibility

Working with other business areas to respond to client enquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
Liaising with clients and managing their property throughout the sale cycle
Communicating with clients, shipping coordinators and Sotheby’s Regional Offices to facilitate inbound shipments, obtain export licenses and arrange customs clearance in line with sale deadlines
Managing consignment terms and issuing contracts in preparation for live, online sales and private sales
Working closely with the Legal department and Business Manager/Director on sale agreements with complex, highly managed terms.
Acting as a liaison between the Specialist department and support departments such as Legal, Compliance, Risk, Tax, Payments and Post Sales
Coordinating Travelling exhibitions in partnership with the Departments, Pre-Sale Shipping team and Business Managers/Directors
Working with Specialists, Compliance and Shipping to track all outstanding compliance issues and ensure they are resolved according to catalogue and sale deadlines
Collaborating with Business Manager/Director with regards to guarantees and irrevocable bids, making sure all due diligence requirements are met
Arranging for the property to be authenticated, where necessary, in line with the various committee deadlines

Client Experience Coordinator

As an integral part of the Client Experience team, the Client Experience Coordin...

Location

United States , New York

Salary:

50000.00 USD / Year

Sotheby's

Expiration Date

Until further notice

Requirements

Bachelor’s Degree required, ideally in relevant area of study/interest
Excellent client service skills, with demonstrated capability in active listening, empathy, service recovery and patience
Ability to support clients through the full client journey, including flexing across pre-sale, post-sale, and bids
Calm demeanor, especially under pressure
Good numeracy skills. Experience with basic bookkeeping is an advantage
Well presented with a friendly, enthusiastic and welcoming disposition
Exceptional oral and written communication skills
Logical and practical thinking, with excellent resourcefulness and problem-solving skills
Strong organizational skills and follow through
Highest standard of confidentiality, discretion and work ethic

Job Responsibility

Assist buyers and sellers through the post-sale client-experience process: Ensure post-auction process and service level agreements (SLAs) are delivered in a timely and professional manner
Facilitate and process post sale transactions, including but not limited to invoicing, payments, post auction sales and seller property returns
Issue timely and accurate client communications
Work with Shipping Coordinator to organize shipping quotes and deliveries
Work with Logistics team to manage client shippers
Ensure financial transactions comply with corporate governance
Partner with other business areas to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
Work with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property
General: Facilitate temporary releases of purchases for 3rd party services
Manage property releases for non-sale inventory

What we offer

Benefits as required by law

Fulltime

New

Pre Sale Experience Coordinator

Sotheby’s is looking for an experienced Pre-Sale Experience Coordinator to own t...

Location

United Kingdom , London

Salary:

Not provided

Sotheby's

Expiration Date

Until further notice

Requirements

Degree in business administration or equivalent field preferred
At least 3+ years’ experience in business administration and/or client service
Exceptional client service skills including strong verbal and written communication skills
Competencies in legal, finance and/or project management
Operationally minded with an appetite for technology
Ability to multi-task, prioritize and manage challenging deadlines
Creative problem solver with ability to act quickly and effectively under pressure
Highly organized and detail oriented
Self-motivated, enthusiastic, and able to work both independently and as part of a team
Strong knowledge of Microsoft Office – prior experience with SAP or other Sotheby’s systems is preferable

Job Responsibility

Collaborate with the wider business to address client enquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
Ensure all required legal and compliance documentation are on file including photo ID, proof of address, payment instructions and W8/9 forms
Liaise with clients and manage property throughout the sale cycle
Communicate with clients, shipping coordinators and overseas and regional offices to facilitate inbound shipments, obtain export licenses and arrange customs clearance in accordance with sale deadlines
Manage consignment agreements and terms of sale including requesting legal contracts, generating CLM contracts, tracking receipt of all contracts, IC disclosures and IC recipient contracts
Work closely with the Legal department and Business Manager/Director on sale agreements with complex, highly managed terms
Collaborate with the Business Manager/Director with regards to extended payment terms, guarantees and irrevocable bids, ensuring all due diligence requirements are met
Work with Specialists, Compliance and Shipping to track all outstanding compliance issues and ensure they are resolved according to catalogue and sale deadlines
Work with cataloguers to arrange for property to be authenticated, where necessary, in line with various committee deadlines
Coordinate the movement of property with shipping coordinators, cataloguers and sale coordinators internally and externally for third-party services (such as restorers, external experts, authentication committees, photographers)

Pre Sale Coordinator

Sotheby’s is looking for an experienced Pre-Sale Experience Coordinator to own t...

Location

United States , New York

Salary:

50000.00 USD / Year

Sotheby's

Expiration Date

Until further notice

Requirements

Degree in business administration or equivalent field preferred
At least 3+ years’ experience in business administration and/or client service
Exceptional client service skills including strong verbal and written communication skills
Competencies in legal, finance and/or project management
Operationally minded with an appetite for technology
Ability to multi-task, prioritize and manage challenging deadlines
Creative problem solver with ability to act quickly and effectively under pressure
Highly organized and detail oriented
Self-motivated, enthusiastic, and able to work both independently and as part of a team
Strong knowledge of Microsoft Office – prior experience with SAP or other Sotheby’s systems is preferable

Job Responsibility

Collaborate with wider business to address client enquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
Ensure all required legal and compliance documentation are on file including photo ID, proof of address, payment instruction and W8/9 forms
Liaise with clients and manage property throughout the sale cycle
Communicate with clients, shipping coordinators and overseas and regional offices to facilitate inbound shipments, obtain export licenses and arrange customs clearance in accordance with sale deadlines
Manage consignment agreements and terms of sale including requesting legal contracts, generating SAP contracts, tracking receipt of all contracts, IC disclosures and IC recipient contracts
Work closely with Legal department and Business Manager/Director on sale agreements with complex, highly managed terms
Collaborate with Business Manager/Director with regards to guarantees and irrevocable bids, ensuring all due diligence requirements are met
Work with Specialists, Compliance and Shipping to track all outstanding compliance issues and ensure they are resolved according to catalog and sale deadlines
Arrange for property to be authenticated, where necessary, in line with various committee deadlines
Coordinate the movement of property internally and externally for third-party services (such as restorers, external experts, authentication committees, photographers)

What we offer

discretionary bonus
competitive benefits package

Senior Shipping Coordinator

Reporting to the Head of Shipping and Buyer Experience, the Shipping Coordinator...

Location

France , Paris

Salary:

Not provided

Sotheby's

Expiration Date

Until further notice

Requirements

Minimum of 5 years of appropriate experience
Excellent Client Service Skills
High level of initiative
A strong working knowledge of international import/export procedures and licensing requirements
Strong management and leadership with the ability to motivate teams and work with senior levels of management
Good communication and interpersonal skills
Excellent organizational skills
Decisive, flexible, and innovative
Agility of mind, ability to plan, prioritize and multitask
Logical, structured, organized and disciplined

Job Responsibility

Administrative management related to transport operations
Administrative management of post-sale adjustments for temporary imports, temporary exports, releases for ‘Mise consommation’ customs warehousing and inventory accounting
Monitoring Parisian and international sales results and updating information relating to temporary admissions and temporary exports
Preparing/managing customs adjustments and gathering related evidence
Managing applications for export licenses and CITES permits in conjunction with carriers, customs, SMF, SLL and the DRIEE, as required by the business
Operational management of domestic and international transport files
Ensure that works are imported/exported correctly in accordance with applicable laws and regulations
Respond and provide rapid resolution to enquiries and issues concerning pre and postsale shipments
Assist clients with any inquiries or account-related issues before, during, and after sales
Record and validate the quote into our internal system

New

Client Liaison & Executive Assistant

To provide assistance to the Heads of Contemporary Art, through both administrat...

Location

United Kingdom , London

Salary:

Not provided

Sotheby's

Expiration Date

Until further notice

Requirements

Exceptional diary management
Well organised, with a good eye for detail and the ability to prioritise tasks as well as being able to adapt to a fast-paced, ever-changing environment
Strong communication skills (both written and spoken)
IT and systems literate, with the ability to work nimbly across internal systems and quickly cultivate a good command of these
Excellent secretarial skills and be dependable, flexible, discreet
Computer literate, with detailed knowledge of Word, Excel, Outlook
Experience delivering on tasks in a timely manner without compromising service level
Enjoy troubleshooting and using
Be a team player, capable of working well as part of a busy, highly pressurised team, with good interpersonal skills and a friendly and approachable manner towards both clients and colleagues
Enthusiastic with a flexible approach and exceptional client service

Job Responsibility

Introduce a systematic approach to identify sourcing and selling opportunities for the Heads of Contemporary Art
Set up pipeline management meetings
Deliver client requests concerning general collection management including consignments, pre- and post-sale support and administration, bid registration and execution, loan requests, transactional history, accounts and valuations
Management and execution of pre-sale targeting strategy for global auctions across the department
Manage and keep track of pre-sale target lists as well as current and potential consignment lists, buyer and under bidder results and artist sourcing projects
Monitor consignment process pre- and post-sale to ensure a smooth selling experience
Coordinate tracking and input of all significant contribution for auction consignments, purchases, IB and underbids, private treaty sales
Ensure that managed clients and any other high profile clients under remit receive a consistently high level of service
Support client-related projects and work closely with the Research function
Create and manage valuations at a detailed level

Fulltime

New

Temporary Client Liaison

To provide client liaison support to the Chairman of Impressionist and Modern Ar...

Location

United Kingdom , London

Salary:

Not provided

Sotheby's

Expiration Date

Until further notice

Requirements

Dependable, flexible, discreet and diplomatic
Computer literate, with detailed knowledge of Word, Excel, Outlook and PowerPoint
Strong communication skills (both written and spoken)
Well organised, with a good eye for detail and the ability to prioritise tasks as well as being able to adapt to a fast-paced, ever-changing environment
Experience delivering on tasks in a timely manner without compromising service level
Enjoy troubleshooting and using initiative
Be a team player, capable of working well as part of a busy, highly pressurised team, with good interpersonal skills and a friendly and approachable manner towards both clients and colleagues
Enthusiastic with a flexible approach and exceptional client service skills

Job Responsibility

Introduce a systematic approach to identify sourcing and selling opportunities for the Head of Private Sales and Chairman of Impressionist and Modern Art, with the inclusion of day-to-day information on past and forthcoming sales, identifying property of interest coming up for sale at auction or privately, obtaining bidding advice and the execution of condition reports and other relevant information
Set up pipeline management meetings with the leaders identified above and their wider team to review sourcing initiatives and activity
Deliver client requests concerning general collection management including consignments, pre- and post-sale support and administration, bid registration and execution, loan requests, transactional history, accounts and valuations
Management and execution of pre-sale targeting strategy for global auctions across the Impressionist and Modern Art department
Manage and keep track of pre-sale target lists as well as current and potential consignment lists, buyer and under bidder results and artist sourcing projects with relevant specialists
Monitor consignment process pre- and post-sale to ensure a smooth selling experience and high sell through rates for consignments
Coordinate tracking and input of all significant contribution for auction consignments, purchases, IB and underbids, private treaty sales
Ensure that managed clients and any other high-profile clients under remit receive a consistently high level of service, by maintaining positive communication and rapport with departments such as Shipping, Client Accounts, Events, Impressionist and Modern Client Strategist, Sotheby’s Preferred, other specialist departments, and European and global salerooms to ensure a seamless process for the client
Support client-related projects initiated by the Head of Modern Art, and work closely with the Research function and other support roles to achieve client objectives
Confident and efficient handling of client contact and relationships

New

Bid Coordinator

The Bids & Client Services Department is the first and most highly visible contr...

Location

United States , New York

Salary:

50000.00 - 52000.00 USD / Year

Sotheby's

Expiration Date

Until further notice

Requirements

2+ years relevant professional experience
Must be available to work evenings, early mornings, and weekends as needed
Exceptional interpersonal and communication skills with a pleasant, client service oriented attitude
Operationally minded with an eye for process optimization
Process driven, logical, and solution oriented thinker
able to multitask and prioritize time-sensitive deadlines with poise under pressure
Self-motivated, enthusiastic team player with strong work ethic and superb organizational and time management skills
Meticulous attention to detail
Proven experience employing problem solving skills when dealing with internal and external clients
Forward thinking and tech savvy

Job Responsibility

Coordinate, vet and execute bid registrations over email, on the phone, and in person for auctions
Serve as Brand Ambassador for the Company, portraying a warm, hospitable feeling for both current and prospective clients
Uphold and abide by Sotheby’s KYC & AML procedure
ensure all required legal and compliance documentation pertaining to client account creation and auction registration is gathered, reviewed, and stored appropriately
Accountable to demonstrate a thorough understanding of the Company’s domestic and international auction process to effectively communicate with existing and potential clients
Manage telephone bid allocation for live sales
Assist with live auction clerking duties by operating Sotheby’s online bidding platform and overseeing an accurate sale record
Centralize interest requests from specialist departments inclusive of pulling pre and post-sale reports, providing analytics and product interaction data
Gather and assess auction metrics, bidding data, and key performance indicators to inform relevant teams and support the enhancement of processes, overall sale performance, and client experience
Implement training & onboarding initiatives for temporary Bids & Client Services staff as directed by the Bids & Client Services Managers

What we offer

discretionary bonus
competitive benefits package

Fulltime

Temporary Post Sale Experience Coordinator

Sotheby's

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 20, 2026

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Job Description:

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