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Sotheby's Logo Sotheby's · Customer Service

Temporary Post Sale Experience Coordinator

United Kingdom, London · Job Posted January 20, 2026
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Job Description

This is a 12 month temporary role. Responsible for timely and accurate Post Sale Experience task processing and the provision of high-quality client service, predominately via email/telephone.

Job Responsibility

  • Manage and resolve client queries, complaints and special requests with professionalism and efficiency
  • Coordinate with Post-Sale Shipping and internal departments to ensure smooth post-sale communication and alignment
  • Supports Post-Sale Shipping by assisting with day-to-day activities within the team
  • Triaging Freshdesk Tickets & Client Phone calls where appropriate
  • Ensuring Freshdesk Tickets are replied to in accordance with all Sotheby’s SLA’s
  • Reporting on available shipping quotes and issuing to clients in a timely manner
  • Processing VAT refunds and resale certificates
  • Document management
  • Generating payment links where required
  • Assisting in the arrangement of client collections by coordinating with all relevant parties and providing lot location information to clients
  • Review the daily ship list, to ensure that all property is available for collection the following day
  • Ensuring all calls are answered in a timely manner
  • Escalating of Freshdesk tickets to relevant departments
  • Work in Collaboration with , Post-sale Shipping, Client Accounts Receivable Managers and Financial Team

Requirements

  • Calm demeanour, especially under pressure
  • Well presented with a friendly, enthusiastic and welcoming disposition
  • Exceptional oral and written communication skills
  • Exceptional Client Service skills
  • Good numeracy skills
  • Logical and practical thinking, with excellent resourcefulness and problem solving skills
  • Highest standard of confidentiality, discretion and work ethic
  • Ability to work both independently and to partner with colleagues
  • Strong organisational skills and follow through

Nice to have

  • A second European language is desirable
  • Prior experience with SAP is preferable
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