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Temporary Polish Speaking Customer Service Representative

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Foundever

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Location:
United Kingdom

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Contract Type:
Employment contract

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Salary:

23809.50 GBP / Year

Job Description:

We are currently recruiting for a Polish speaking Customer Service Representative to join our team. The successful candidate must also be fluent in spoken English. The client group you are joining is part of the shared group, this means you will be trained on a second client and possibly other clients as and when required. The shared group supports customers by call, email, chat, WhatsApp, letter and social media, you will be expected to support all channels. You will also be required to support in English as well as Polish. The main purpose of this role is to work closely with the client to provide professional and efficient support to their customers for in line with contractual agreements.

Job Responsibility:

  • Respond to all customer enquires within given timescales, efficiently and effectively
  • Develop and maintain a full knowledge of client products and services
  • Be able to recognise when a problem or query should be transferred to another department or a more senior member of staff
  • Deal with all correspondence as requested/required
  • Log all calls accurately and in line with procedure
  • Responsible for maintaining and updating all administration
  • Consult product manuals, to be able to advise customer of appropriate options/solutions

Requirements:

  • Fluent in English and Polish (it is essential to handle calls in both languages)
  • Experience of or aptitude for Customer Service
  • Good organisational skills
  • A minimum of 20 wpm on a keyboard
  • A working knowledge of MS Word / Excel
  • Excellent communication skills and the ability to remain calm in all situations
  • Ability to work on own initiative and under pressure in order to achieve deadlines

Nice to have:

ECDL qualification an advantage

What we offer:
  • Training: 1 weeks training plus 3 days nesting period (fully paid)
  • Balanced work-life pattern
  • Supportive culture
  • Positive impact in the communities where we operate
  • Career growth opportunities

Additional Information:

Job Posted:
December 23, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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