Temporary Polish Speaking Customer Service Representative

• Respond to all customer enquires within given timescales, efficiently and effectively
• Develop and maintain a full knowledge of client products and services
• Be able to recognise when a problem or query should be transferred to another department or a more senior member of staff
• Deal with all correspondence as requested/required
• Log all calls accurately and in line with procedure
• Responsible for maintaining and updating all administration
• Consult product manuals, to be able to advise customer of appropriate options/solutions

• Fluent in English and Polish (it is essential to handle calls in both languages)
• Experience of or aptitude for Customer Service
• Good organisational skills
• A minimum of 20 wpm on a keyboard
• A working knowledge of MS Word / Excel
• Excellent communication skills and the ability to remain calm in all situations
• Ability to work on own initiative and under pressure in order to achieve deadlines

ECDL qualification an advantage

• Training: 1 weeks training plus 3 days nesting period (fully paid)
• Balanced work-life pattern
• Supportive culture
• Positive impact in the communities where we operate
• Career growth opportunities