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Temporary Operational Support Officer

United Kingdom, St. Albans Employment contract 13.25 GBP / Hour · Job Posted June 02, 2026
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Job Description

Temporary Operational Support Officer - HMCTS (St Albans Crown Court) Location: St Albans Crown Court Contract: Full-time, Temporary (6 months, likely to extend) Pay: £13.25 per hour (includes pension & holiday pay) Hours: Monday to Friday, 9:00am - 5:00pm (37 hours/week) Agency: Brook Street, on behalf of HM Courts & Tribunals Service (HMCTS) Role Overview We are recruiting a Temporary Operational Support Officer to support the smooth operation of court hearings at St Albans Crown Court. This front-line role involves courtroom preparation, assisting judges and legal professionals, and providing administrative support.

Job Responsibility

  • Prepare and maintain courtrooms for hearings
  • assist judges and court staff, in person and via Microsoft Teams
  • swear in witnesses and track attendance and supervise jury deliberations when required
  • manage documents: scanning, uploading, photocopying
  • handle scheduling, liaise with parties, and serve legal documents
  • process payments and warrants (including chip & pin use)
  • ensure professional standards of conduct and presentation
  • support with admin duties in the listings team

Requirements

  • Good communication and customer service skills
  • experience working in a customer service is required
  • professional to all court users with good timekeeping
  • confidence to speak in court publicly
  • comfortable handling sensitive or distressing criminal case material
  • calm, polite, and professional under pressure
  • admin experience
  • confident with Microsoft Office
  • ability to work independently and as part of a team

What we offer

holiday and pension

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