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This role is responsible for ensuring the smooth day-to-day running of the London office, covering office operations, facilities management, and light Personal Assistant (PA) support when the Director is in the London office. The position combines operational oversight with hands-on administration and requires a highly organised, discreet, and proactive individual.
Job Responsibility
Oversee the day-to-day operation of the London office, ensuring a safe, efficient, and well-organised working environment
Manage facilities services including maintenance, cleaning, security, IT support coordination, and office supplies
Act as the main point of contact for landlords, building management, contractors, and service providers
Coordinate office moves, refurbishments, and space planning as required
Ensure compliance with health & safety, fire safety, insurance, GDPR, and other regulatory obligations
Maintain policies, procedures, and compliance records related to office and facilities management
Manage relationships with external suppliers and service providers
Negotiate, manage, and monitor contracts for office services and facilities
Track renewals and ensure value for money while maintaining service standards
Support general office administration including document management, filing systems, and records maintenance
Coordinate internal meetings and ensure meeting rooms are prepared and equipped
Liaise with IT providers and support colleagues with basic systems or access issues
Provide diary management, scheduling meetings, and coordinating appointments
Arrange internal and external meetings, including preparation of agendas and logistics
Coordinate travel arrangements, including flights, hotels, and ground transport when necessary
Act as a reliable point of contact, handling queries with discretion and professionalism
Requirements
Strong office and facilities management and PA experience
Excellent organisational and time-management skills, with the ability to manage multiple priorities
High level of discretion and confidentiality when handling sensitive matters
Confident communication skills with internal stakeholders, suppliers, and external partners
Practical, solutions-focused approach to problem-solving
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and comfortable using shared systems such as SharePoint or Teams
Professional, calm, and approachable manner
Highly organised and detail oriented
Adaptable and flexible, able to switch between operational tasks and PA-style support as needed
Able to work independently with minimal supervision
Nice to have
Previous experience in office management, facilities management, or estates/property administration
Exposure to PA, administrative, or reception-style responsibilities
Experience working in a small office, senior stakeholder, or family office environment where trust and discretion are key
Working knowledge of UK office compliance and health & safety requirements