Temporary Medical Secretary

• Efficiently book patients for the London-based site and other private practise locations
• Respond promptly to all correspondence via email, post, and telephone calls
• Type and format medical letters, ensuring accuracy and professionalism
• Conduct regular audits to ensure optimal service delivery
• Complete referrals and diagnostic requests with precision
• Liaise with consultants and clinicians to foster a positive service culture and enhance clinician satisfaction
• Develop strong communication with patients to promote a welcoming environment and high levels of patient satisfaction
• Conduct ad hoc audits on patient satisfaction measures
• Manage clinic diaries, ensuring appointments run smoothly and on time
• Create invoices and collect payments on the day of appointments
• Liaise with insurance companies and follow up on outstanding accounts
• Participate in a rota system to cover extended clinic hours, from 8 am to 9 pm Monday to Friday, as well as Saturdays
• Oversee credit control for self-pay patients
• Attend weekly team meetings to discuss ongoing projects and improvements
• Order supplies and maintain appropriate stock levels
• Perform health and safety and fire risk checks as directed by compliance
• Ensure that facilities are clean, tidy, and ready for patient reception
• Maintain a tidy reception desk and area, adhering to a 'clear desk' policy
• Greet patients and caregivers, providing a welcoming atmosphere and a positive first impression
• Ensure the smooth operation of the reception area and consulting rooms
• Confidently manage busy patient areas and ensure a professional atmosphere
• Discuss services and products with patients and consultants as needed

• Previous experience as a medical secretary or in a similar administrative role within healthcare is preferred
• Strong organisational skills and the ability to manage multiple tasks efficiently
• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Office Suite and familiarity with medical terminology
• A commitment to providing exceptional patient care

Holiday pay