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Office Angels Logo Office Angels · IT - Administration

Temporary IT Technician

United Kingdom, Newcastle Upon Tyne 14.00 GBP / Hour · Job Posted July 17, 2026
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Job Description

Join Our Client as a Temporary IT Technician! Are you passionate about technology and eager to support users in a dynamic hybrid work environment? Our client is seeking a Temporary IT Technician to provide essential technical support and ensure a smooth experience for employees using Microsoft 365 and other collaboration tools.

Job Responsibility

  • M365 User Administration: Manage user accounts, reset passwords, and oversee distribution groups and shared mailboxes
  • First-Line Support: Diagnose and resolve IT requests through our ticketing system, escalating more complex issues to our third-party support
  • Device Enrolment & Setup: Provision new corporate laptops and deploy Android phones to remote staff using Microsoft Intune and Windows Autopilot
  • Collaboration Tool Support: Troubleshoot access permissions and sync issues in Microsoft Teams and SharePoint
  • Endpoint Security: Monitor user devices to ensure compliance with security policies using Microsoft Defender and Sophos
  • Documentation & Training: Provide guidance to non-technical users on maximising M365 tools and maintain clear IT ticket logs

Requirements

  • Basic experience troubleshooting Windows 10/11 operating systems
  • Familiarity with the Microsoft 365 apps suite and basic administrative exposure to the M365 Admin Centre
  • Excellent customer service and communication skills

Nice to have

  • Microsoft Certified: Endpoint Administrator Associate (MD-102) or Microsoft 365 Certified: Fundamentals (MS-900)
  • Experience in a service desk environment using ticketing software
  • Knowledge of Microsoft Entra ID, Microsoft Intune, and video conferencing platforms like Zoom

What we offer

  • Discount Vouchers: Exclusive savings on a variety of high-street brands
  • Eye Care Vouchers: Supporting your vision and well-being
  • Pension Scheme Option: Invest in your future with employer contributions
  • 28 Days Paid Annual Leave: Accrued weekly for those well-deserved breaks
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