Temporary IT Associate Jobs

A24 Films

Location:
United States, New York

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

20.00 - 24.00 USD / Hour

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Job Description:

A24 is looking for a Temporary IT Associate to join our growing IT team. This person will act as the first line of support contact for A24 employees, providing technical support to ensure minimal disruptions to workflow. This role is expected to last a minimum of six months and is ideal for a motivated self-starter with 1-2 years of onsite experience supporting end-user help desk and IT infrastructure. This role will be based in our NYC office 5-days a week.

Job Responsibility:

Support dispatch of A24’s Help Desk including answering & resolving tickets, and escalating to appropriate resources as necessary
Provide overflow coverage for the IT help desk, responding to low-complexity support requests and escalating as needed
Deliver front-end support for employee devices and company systems: Macs, PCs, VoIP office phones, mobile device management, copy/printers, and organizational apps and software
Create, document, and update processes to resolve user issues and to prevent recurring problems
Support inventory management, including receiving, organizing, and restocking IT equipment and supplies
Assist with hardware asset inventory and lifecycle management, including tagging, tracking, and updating records in asset systems
Set up employee hardware and onboard new hires to our various software applications
Liaise with technology vendors and consultants servicing the NY office
Help the IT team with general operational tasks and ad hoc projects, ensuring smooth day-to-day support activities
Act as a runner to retrieve equipment, fulfill order pickups, and deliver devices or peripherals to employees across departments and external workspaces

Requirements:

1-2 years of experience supporting end-user help desk and IT infrastructure
Excellent customer service, interpersonal skills, telephone etiquette, time management, problem-solving skills, and attention to detail
Comfortable managing multiple ongoing tasks and working independently
Ability to create concise technical documentation of systems and processes
Experience with software licensing and account management
Working knowledge of computer networks and cybersecurity principles
Confident demeanor in a fast-paced environment
Humble, diligent, and resourceful

What we offer:

Annual performance bonus, including both cash and equity components
Competitive healthcare
Other employee benefits

Additional Information:

Job Posted:
December 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Temporary IT Associate