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Temporary Help Desk Support Assistant (1st Line)

https://www.office-angels.com Logo

Office Angels

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Location:
United Kingdom , Tilbury

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Contract Type:
Not provided

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Salary:

13.00 - 14.00 GBP / Hour

Job Description:

We are seeking a dedicated and skilled Help Desk Support Assistant to join our client's team on a temporary basis. The ideal candidate will have a strong IT background and be able to commit to the entire duration of the assignment. This role requires a proactive individual with excellent problem-solving skills and the ability to provide top-notch support to our clients.

Job Responsibility:

  • Provide first-line technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve hardware and software issues
  • Assist with the setup and configuration of computer systems and applications
  • Maintain accurate records of support requests and resolutions
  • Collaborate with other IT team members to ensure seamless service delivery

Requirements:

  • Proven experience in a Help Desk or IT support role
  • Strong knowledge of computer systems, software, and hardware
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Valid driving license and access to a car

Nice to have:

  • Familiarity with remote support tools and ticketing systems
  • Basic networking knowledge
  • Customer service experience

Additional Information:

Job Posted:
April 27, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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