Temporary German Speaking Customer Service Representative

• Respond to all customer enquires within given timescales, efficiently and effectively
• Develop and maintain a full knowledge of client products and services
• Recognise when a problem or query should be transferred to another department or a more senior member of staff
• Deal with all correspondence as requested/required
• Log all calls accurately and in line with Foundever and Client procedure/processes
• Maintain and update all administration
• Consult product manuals, to be able to advise customer of appropriate options / solutions
• Meet minimum monitoring criteria
• Meet and exceed daily/weekly targets

• Excellent interpersonal and communication skills (verbal & written) to a native standard English and German with an ability to personalise communications
• Demonstrated customer service experience or natural aptitude
• Minimum 20 WPM typing speed on a computer keyboard
• Ability to create genuine rapport and show empathy in consumer interactions
• Strong organisational abilities
• Proficiency with MS Word/Excel
• Outstanding communication skills with ability to maintain composure in all situations
• Self-motivated with ability to work independently under pressure to meet deadlines
• Attention to detail is needed on every level and at every aspect of the consumer journey

ECDL qualification is an advantage